Accounts Receivable Officer

Mandarin Oriental Group; Amsterdam; On-site; EUR 36,000 - 58,000; Full time

Benefits offered by this job

Discounted stays at properties

Staff meals

Uniform/laundry service

Pension contribution

F&B discount card

Health insurance discount

Personal training sessions

Job summary

The Mandarin Oriental Conservatorium is seeking an Accounts Receivable Officer to join the Finance team in Amsterdam. You will manage invoicing, payments and customer records, ensuring accurate postings and reconciliation across PMS/POS systems.

Ideal candidates have 1–2 years in accounting within hospitality, strong English, and proficient MS Office usage. The role offers opportunities within a luxury brand and a dynamic finance function.

Qualifications

• Diploma or Degree in Accounting, Finance, or a related field.
• 1–2 years experience in accounting, preferably in hotel/hospitality.
• Good written and spoken English skills; Microsoft Office, especially Excel.

Responsibilities

• Review and reconcile daily revenue postings from PMS and POS systems.
• Prepare and issue invoices for corporate accounts, events and receivables.
• Monitor guest ledger and city ledger balances for timely settlement.
• Follow up on outstanding payments with guests, travel agents, corporate clients and event organisers.
• Process incoming payments and apply to customer accounts; reconcile sub-ledgers with GL.
• Assist in month-end and year-end closing activities including revenue and receivable reconciliations.
• Coordinate with Front Office, Reservations, Sales, Wellness, F&B and other departments regarding billing and settlements.

Skills

English proficiency

Excel

MS Office

Discretion

Education

Accounting/Finance degree

Job description

Accounts Receivable Officer

Mandarin Oriental Conservatorium is looking for a Accounts Receivable Officer to join their Finance team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Main Duties:

• Review and reconcile daily revenue postings from the Property Management System (PMS) and Point of Sale (POS) systems;
• Prepare and issue invoices for corporate accounts, events, group business and other approved receivables;
• Monitor guest ledger, city ledger and accounts receivable balances to ensure timely settlement;
• Follow up on outstanding payments with guests, travel agents, corporate clients and event organisers;
• Investigate and resolve billing discrepancies, disputed charges and payment variances in a timely manner;
• Process and apply incoming payments accurately to customer accounts;
• Reconcile accounts receivable sub-ledgers with the general ledger on a regular basis;
• Prepare aging reports and proactively manage overdue balances to minimise bad debt exposure;
• Assist in month-end and year-end closing activities, including revenue and receivable reconciliations;
• Maintain accurate customer account records and supporting documentation;
• Coordinate with Front Office, Reservations, Sales, Wellness, Food & Beverage and other operational departments regarding billing requirements and account settlements;
• Ensure compliance with internal controls, accounting standards and local statutory requirements, including VAT regulations;
• Support internal and external audits by providing documentation and explanations as required;
• Perform any other duties as assigned by the Finance Supervisor or Assistant Financial Controller.

As Accounts Receivable, we expect from you:

• Diploma or Degree in Accounting, Finance, or a related field;
• At least 1–2 years experience in accounting, preferably within a hotel or hospitality environment; exposure to luxury or international brands is an advantage;
• Good written and spoken English skills;
• Confident use of Microsoft Office, especially Excel;
• Flexible and varied commitment to daily business;
• Discretion and loyalty.

Our commitment to you:

• A salary in scale VI of the Horeca CAO
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
• Discounted stays at our beautiful properties across the Group;
• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam;
• Discounted collective health insurance and weekly personal training sessions;

Discover your role within our luxury hotel:

The Conservatorium hotel is on track to transition to Mandarin Oriental by early 2026. Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.

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