Account Specialist

Power-Packer; Oldenzaal; On-site; EUR 50,000 - 70,000; Full time

Job summary

Power-Packer in the Netherlands is seeking a driven Account Manager to own strategic customer relationships and drive profitable growth in international B2B projects.

You will lead account planning, coordination with sales and engineering teams, and deliver quotations, forecasts and reports while ensuring high customer satisfaction and on-time project execution. Travel about 10% is expected.

Qualifications

• Bachelor's degree in Sales, Management or Economics.
• Typically 3-5 years of relevant commercial and/or commercial project management experience within a technical international B2B environment.
• Knowledge of organizational processes.
• Excellent communication skills, written and verbal in English, and Dutch language. German is an advantage.
• Knowledge of and experience with sales in an international B2B technical environment.
• Analytical and problem-solving skills with resilience to change and stress.
• Willingness to travel about 10%.
• Team player able to work in multidisciplinary project teams.
• Able to understand and translate customer needs; strong planning and organizational strengths.
• Strong interpersonal and networking skills; multi-level communication.

Responsibilities

• Build and maintain customer relationships through regular visits, calls and emails to drive satisfaction.
• Coordinate with sales and other departments on the same account.
• Prepare quotations within projects and series production; close deals with smaller customers.
• Provide forecasts to the sales manager and monitor actuals vs forecast; manage accounts receivable.
• Develop and improve internal ERP processes and documentation to serve new and existing customers.

Skills

English fluency

Dutch fluency

Commercial sales

Account management

Negotiation

Education

Bachelor in Sales

3-5 yrs exp

Organizational processes

International B2B sales

Travel ~10%

Multidisciplinary teamwork

Translate customer needs

Job description

Supports internal alignment and project follow-up during the RFQ and production series phase. Defines deliverables, planning and budget, in line with organization standards and in accordance with the business case and customer expectations. Activates and energizes internal stakeholders (quality, procurement, engineering, logistics and finance) to win new projects. Facilitates a smooth project transition to the project management organization after contract nomination. Part of the project team and responsible for the commercial activities (change management /orders / contract management) within the project phase(s)

Leads smaller projects, prototype coordination and changes during series production. The key account manager supports when it concerns larger topics with the key accounts.

Account Management

Build and maintain relationships with the customer, through frequent contact moments (visits, calls, emails) to improve customer satisfaction and identification of business (improvement) opportunities. Customer expert for internal organization.

• Interact and coordinate with the sales team and other staff members in other departments working on the same account.
• Obtaining information and knowledge about market(developments), competitors, prices and products, and share this information with the internal organization for forecasting, growth and business development purposes.

Quotation

Independently prepares quotations within projects and series production and prepare the negotiation and the commercial realization. Is responsible for offers (and deal-closure) with smaller customers/projects/changes.

Forecasting and reporting

Provides input to the sales manager for the forecast on a regular basis (using a forecasting module on the ERP system), monitors and reports realized sales compared to forecast and uses the information to influence/motivate customers and key account managers to act on deviations. End-responsible for accounts receivable management.

The AS is the first point of contact for existing customers regarding improvements for running business, technical changes, crisis situations and smaller RFQ's. The AS is the intermediary ("spider in the web") between the customer and the internal organization. The timely action of the AS must guarantee customer satisfaction.

Process improvements

Develops, maintains and improves internal administrative processes (ERP settings, internal documentation) required to effectively serve (new) customers as well as to support the internal organization.

Requirements

Education & hard skills / Practical experiences

• Minimum bachelor's degree in Sales, Management or Economics;
• Typically, 3-5 years of relevant commercial and or commercial project management experience within a (technical) international B2B environment;
• Knowledge of organizational processes;
• Excellent communication skills, written and verbally in English, and Dutch language. German is an advantage.
• Knowledge of and experience with sales in an international B2B technical environment.
• Analytical and problem-solving skills and resistant to change and stress
• Willingness to travel (about 10%)
• Team player, able to work in multidisciplinary projects teams;
• Being able to understand and translate customer needs
• Good planning and organizational strengths
• Strong interpersonal & networking skills (win trust)
• Multi-level & disciplinary communication skills

Drive for results & execution

• Understanding and building business documents
• Commercial DNA with winners' mentality
• Strong negotiator and able to make decisions

Personal skills

• Authentic, adaptable, responsible (ownership) and strong independent personality
• Good communication and presentation skills (verbal & nonverbal)
• Energetic, proactive and challenging personality
• Resourceful and creative in finding suitable and/or commercial solutions.