Account Manager

PowerFleet Inc.; Utrecht; On-site; EUR 50,000 - 70,000; Full time

Job summary

A technology solutions provider is looking for an Account Manager in Utrecht, Netherlands. The role involves managing customer relationships, ensuring high satisfaction, and driving account growth through effective communication and proactive problem-solving. Candidates should have 3-5 years of experience in account management or customer success, proficiency in Dutch and English, and experience with CRM tools like Salesforce. The position may require traveling within the Netherlands to meet clients and attend events.

Qualifications

• 3–5+ years in account management or customer success in a B2B environment.
• Proven ability to manage multiple customer accounts and drive growth.
• Strong communication skills at various levels.

Responsibilities

• Serve as the primary relationship owner for assigned customer accounts.
• Drive customer satisfaction and retention by building trusted relationships.
• Identify upsell and cross-sell opportunities.

Skills

Account management

Customer success

Relationship-building

Communication

Data-driven account management

Fluency in Dutch

Fluency in English

Education

Bachelor's degree

Tools

Salesforce

Job description

About Powerfleet

Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.

About the Role

As an Account Manager at Powerfleet, you will play a critical role in managing and expanding relationships with our customers primarily in Netherlands. (selected customers other geographic locations may also be allocated). You will serve as the primary point of contact, helping customers maximize the value of our solutions, drive adoption and product usage, and ensure a high level of satisfaction and retention.

Your overall objective will be retain and grow the value of existing customer accounts. This role is ideal for a proactive relationship-builder who enjoys working cross-functionally and is motivated to drive long-term customer success.

Key Responsibilities

• Serve as the primary relationship owner for assigned customer accounts.
• Drive customer satisfaction, retention, and growth by building strong, trusted relationships.
• Understand customers challenges and opportunities and align the Powerfleet portfolio to drive pipeline growth and sales
• Identify upsell and cross-sell opportunities to expand Powerfleet’s footprint.
• Conduct regular business reviews with customers to track performance and identify opportunities for additional value.
• Understand customer needs and collaborate internally (Sales, Product, Customer Success, Technical Support) to deliver tailored solutions.
• Monitor customer account performance, proactively addressing any risks to satisfaction or retention.
• Maintain accurate account records in CRM and provide timely reporting on account status.
• Provide an accurate revenue forecast.
• Identify and mitigate risks that could result in revenue reduction.
• Stay current on market trends, customer priorities, and competitor offerings to provide strategic guidance.

Qualifications & Experience

• 3–5+ years of experience in account management, customer success, sales, or business development in a B2B environment (technology, SaaS, IoT, or fleet management is a plus).
• Proven ability to manage multiple customer accounts and drive account growth.
• Strong relationship-building and communication skills with customers at various levels.
• Ability to discover and understand customer needs aligning them into actionable solutions.
• Proactive, results-oriented, and comfortable working in a fast-paced, dynamic environment.
• Experience with CRM tools (Salesforce preferred) and data-driven account management.
• Bachelor's degree level education preferred.
• Fluency in Dutch and English required.
• Willingness to travel as needed within Netherlands to meet with customers and attend events.

EU Equal Opportunity Statement

Powerfleet is an equal opportunity employer committed to creating an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion or belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic in accordance with applicable European Union and local laws.

We are committed to ensuring an inclusive recruitment process and providing reasonable accommodations to candidates who require support at any stage.