Account Manager

Powerfleet; Utrecht; On-site; EUR 45,000 - 60,000; Full time

Job summary

Powerfleet, a leader in AIoT solutions, is looking for an Account Manager in Utrecht, Netherlands. The role involves managing customer relationships, driving satisfaction and retention, understanding customer needs, and identifying growth opportunities. With 3–5+ years in account management or customer success within B2B, candidates must be fluent in Dutch and English and have a proven ability to manage multiple accounts. The company fosters an inclusive work environment and promotes diversity.

Qualifications

• 3–5+ years of experience in account management, customer success, sales, or business development in a B2B environment.
• Proven ability to manage multiple customer accounts and drive account growth.
• Fluency in Dutch and English is required.

Responsibilities

• Serve as the primary relationship owner for assigned customer accounts.
• Drive customer satisfaction, retention, and growth through trusted relationships.
• Understand customer challenges and opportunities.

Skills

Account management

Customer success

Relationship building

Communication skills

Data-driven account management

Education

Bachelor's degree

Tools

Salesforce

Job description

About Powerfleet

Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in artificial intelligence of things (AIoT) SaaS mobile asset management. With more than 30 years of experience, we unify business operations through ingestion, harmonization, and integration of data from any source, delivering actionable insights to help companies improve safety, compliance, efficiency, and sustainability.

About the Role

As an Account Manager in the Netherlands, you will manage and grow relationships with existing customers, ensuring they maximize the value of our solutions, drive adoption, and maintain high satisfaction and retention. You will serve as the primary point of contact, working cross‑functionally with Sales, Product, Customer Success, and Technical Support.

Key Responsibilities

• Serve as the primary relationship owner for assigned customer accounts.
• Drive customer satisfaction, retention, and growth through trusted relationships.
• Understand customer challenges and opportunities, aligning the Powerfleet portfolio to accelerate pipeline growth and sales.
• Identify upsell and cross‑sell opportunities to expand Powerfleet’s footprint.
• Conduct regular business reviews to track performance and uncover additional value.
• Collaborate internally to deliver tailored solutions that meet customer needs.
• Monitor account performance, proactively addressing risks to satisfaction or retention.
• Maintain accurate account records in CRM and provide timely reporting on account status.
• Provide an accurate revenue forecast and identify risks that could reduce revenue.
• Stay current on market trends, customer priorities, and competitor offerings to provide strategic guidance.

Qualifications & Experience

• 3–5+ years of experience in account management, customer success, sales, or business development in a B2B environment (technology, SaaS, IoT, or fleet management is a plus).
• Proven ability to manage multiple customer accounts and drive account growth.
• Strong relationship‑building and communication skills at all customer levels.
• Ability to discover and understand customer needs, translating them into actionable solutions.
• Proactive, results‑oriented, and comfortable in a fast‑paced, dynamic environment.
• Experience with CRM tools (Salesforce preferred) and data‑driven account management.
• Bachelor’s degree (preferred).
• Fluency in Dutch and English (required).
• Willingness to travel within the Netherlands as needed.

Equal Opportunity Statement

Powerfleet is an equal opportunity employer committed to creating an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic in accordance with applicable laws.