Absence Case Manager & Return-to-Work Lead

ICON; Netherlands; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Life assurance

Global Employee Assistance Programme

Flexible country-specific benefits

Job summary

ICON plc in the Netherlands is seeking an Absence Case Manager to own a diverse portfolio of absence cases from short-term leave to long-term disability and reintegration trajectories. You will partner with employees, managers, HRBP, Occupational Health Physicians, and external providers to ensure timely interventions and compliant outcomes.

You will coach managers, guide employees through recovery, and monitor deadlines while analyzing trends to improve employability initiatives and absence

Qualifications

• Bachelor's degree or equivalent level of education and professional experience.
• 3–5 years of experience in absence management or case management.
• Knowledge of the Dutch Gatekeeper Improvement Act (Wet verbetering poortwachter) and relevant social security legislation.
• Proven experience managing complex absence and return-to-work cases.
• Excellent communication in Dutch and English.
• Strong stakeholder management, influencing and advisory skills.

Responsibilities

• Manage end-to-end absence management per the Dutch Gatekeeper Improvement Act.
• Advise, coach and support managers on absence and return-to-work matters.
• Guide employees through recovery and reintegration journeys.
• Identify risks, opportunities and barriers and take proactive actions.
• Collaborate with Occupational Health Physicians, occupational health providers, Labour Experts, and other stakeholders.
• Monitor deadlines, case documentation and process quality.
• Analyze absence trends and suggest preventive and sustainable employability initiatives.
• Contribute to continuous improvement of absence management practices and wellbeing programs.

Skills

Communication skills (Dutch & English)

Stakeholder management

Empathy and solution orientation

Influencing and advisory abilities

Organizational awareness

Education

Bachelor's degree or equivalent

Job description

ICON plc in the Netherlands is seeking an Absence Case Manager to own a diverse portfolio of absence cases from short-term leave to long-term disability and reintegration trajectories. You will partner with employees, managers, HRBP, Occupational Health Physicians, and external providers to ensure timely interventions and compliant outcomes.

You will coach managers, guide employees through recovery, and monitor deadlines while analyzing trends to improve employability initiatives and absence