Snr HR Advisor /Absence Case Manager (32-40 Hours)

ICON; Netherlands; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Life assurance

Global Employee Assistance Programme

Flexible country-specific benefits

Job summary

ICON plc in the Netherlands is seeking an Absence Case Manager to own a diverse portfolio of absence cases from short-term leave to long-term disability and reintegration trajectories. You will partner with employees, managers, HRBP, Occupational Health Physicians, and external providers to ensure timely interventions and compliant outcomes.

You will coach managers, guide employees through recovery, and monitor deadlines while analyzing trends to improve employability initiatives and absence

Qualifications

• Bachelor's degree or equivalent level of education and professional experience.
• 3–5 years of experience in absence management or case management.
• Knowledge of the Dutch Gatekeeper Improvement Act (Wet verbetering poortwachter) and relevant social security legislation.
• Proven experience managing complex absence and return-to-work cases.
• Excellent communication in Dutch and English.
• Strong stakeholder management, influencing and advisory skills.

Responsibilities

• Manage end-to-end absence management per the Dutch Gatekeeper Improvement Act.
• Advise, coach and support managers on absence and return-to-work matters.
• Guide employees through recovery and reintegration journeys.
• Identify risks, opportunities and barriers and take proactive actions.
• Collaborate with Occupational Health Physicians, occupational health providers, Labour Experts, and other stakeholders.
• Monitor deadlines, case documentation and process quality.
• Analyze absence trends and suggest preventive and sustainable employability initiatives.
• Contribute to continuous improvement of absence management practices and wellbeing programs.

Skills

Communication skills (Dutch & English)

Stakeholder management

Empathy and solution orientation

Influencing and advisory abilities

Organizational awareness

Education

Bachelor's degree or equivalent

Job description

Absence Case Manager

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As an Absence Case Manager, you will take ownership of a diverse portfolio of absence cases, ranging from short-term absences to complex long-term disability and reintegration trajectories.

You will partner closely with employees, managers, HR Business Partners, Occupational Health Physicians, Labour Experts, and external service providers to ensure timely interventions, legal compliance, and successful reintegration outcomes.

What You Will Do:

Through your expertise, coaching skills, and ability to influence others, you will help employees take an active role in their recovery and return-to-work process while supporting managers in navigating complex absence-related challenges.

Key responsibilities include:

• Manage and coordinate the end-to-end absence management process in line with the Dutch Gatekeeper Improvement Act (Wet verbetering poortwachter).
• Advise, coach, and support managers on absence management and return-to-work matters.
• Guide employees throughout their recovery and reintegration journey.
• Identify potential risks, opportunities, and barriers within absence cases and take proactive action.
• Collaborate closely with Occupational Health Physicians, occupational health providers, Labour Experts, and other internal and external stakeholders.
• Monitor legal deadlines, case documentation, and overall process quality.
• Analyze absence trends and provide recommendations for preventive and sustainable employability initiatives.
• Contribute to the continuous improvement of absence management practices, policies, and employee wellbeing programs.

Your Profile:

You are a highly skilled professional who is able to build trust, navigate complex situations, and influence stakeholders at all organizational levels. You are equally comfortable operating at an operational, tactical, and strategic level and can balance competing interests while maintaining focus on sustainable outcomes.

Required qualifications and experience:

• Bachelor's degree or equivalent level of education and professional experience.
• At least 3 to 5 years of experience in absence management or case management.
• In-depth knowledge of the Dutch Gatekeeper Improvement Act (Wet verbetering poortwachter) and relevant social security legislation.
• Proven experience managing complex absence and return-to-work cases.
• Excellent communication skills in both Dutch and English.
• Strong stakeholder management, influencing, and advisory skills.
• High level of organizational awareness and professional credibility.
• A proactive, independent, and results-driven approach.

You are:

• Empathetic while remaining decisive and solution-oriented.
• Able to challenge constructively while maintaining strong working relationships.
• Resilient, adaptable, and capable of managing competing priorities.
• A trusted advisor to employees, managers, and external specialists.
• Skilled at encouraging accountability, ownership, and engagement throughout the reintegration process.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here