2nd-Tier European Tech Support Engineer

benqeuropebv; Netherlands; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

25 leave days per year

96 ADV hours

Performance-based bonus

Collective health insurance

Pension plan

Discount on company products

Pleasant work environment

Flat organization with room for new id

...

Job summary

BenQ is seeking a proactive Technical Support Engineer for our regional head office in Eindhoven (NL). You will join the Customer Care Department to ensure after-sales product and repair quality and provide technical support from our call center and installers.

Core tasks include 2nd-tier support across Europe, aiding installation partners, training contact centers and service partners, quality monitoring of New Product Introductions, occasional on-site visits, and thorough research, diagnosis,

Qualifications

• 3 years of relevant technical experience, preferably in projector or displays.
• Ability to provide clear, step-by-step English guidance to non-technical customers.
• Familiarity with Windows and macOS operating systems.
• Strong problem-solving skills and basic networking knowledge.
• Ability to prioritize workload and work independently or in a team.

Responsibilities

• Provide second-tier technical support for our customers within Europe.
• Assist installation partners during the installation process.
• Provide training for our contact centers and service partners.
• Quality management and New Product Introduction quality monitoring.
• Occasional on-site visits within Europe (up to 1 day advance notice).
• Researching, diagnosing, troubleshooting, and identifying solutions related to our products.

Skills

Technical support

Windows

MacOS

English communication

Problem solving

Network fundamentals

Prioritization

Job description

BenQ is seeking a proactive Technical Support Engineer for our regional head office in Eindhoven (NL). You will join the Customer Care Department to ensure after-sales product and repair quality and provide technical support from our call center and installers.

Core tasks include 2nd-tier support across Europe, aiding installation partners, training contact centers and service partners, quality monitoring of New Product Introductions, occasional on-site visits, and thorough research, diagnosis,