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Senior Technical Support Specialist - ANZ & ASEAN

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Il y a 30+ jours
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Senior Technical Support Specialist - ANZ & ASEAN
Scicom MSC Berhad
Kuala Lumpur
Sur place
MYR 100 000 - 150 000
Plein temps
Il y a 30+ jours

Résumé du poste

A leading tech support company in Kuala Lumpur is seeking a Technical Support Specialist to provide exceptional service for inquiry calls. The ideal candidate will have strong verbal and written English skills, experience in technical support roles, and excellent problem-solving abilities. This position offers an attractive salary of up to RM4,000, along with performance-related bonuses and generous leave policies.

Prestations

Attractive Salary (Up To RM4,000)
Performance related bonus
Annual Leave 15 days
Medical Leave 14 days
Medical and hospitalization coverage

Qualifications

  • Must have native proficiency in written, read and spoken English.
  • High degree of integrity and professionalism.
  • Experience in technical support with demonstrated sales capabilities.

Responsabilités

  • Provide technical support for devices.
  • Manage complaints and feedback.
  • Capture relevant caller information into CRM.
  • Document and close calls as per training.

Connaissances

Technical Support
Problem-solving
Verbal communication
Listening skills
Documentation skills

Formation

Degree or Diploma

Outils

Microsoft Operating System
Microsoft Office Suites
Description du poste
A leading tech support company in Kuala Lumpur is seeking a Technical Support Specialist to provide exceptional service for inquiry calls. The ideal candidate will have strong verbal and written English skills, experience in technical support roles, and excellent problem-solving abilities. This position offers an attractive salary of up to RM4,000, along with performance-related bonuses and generous leave policies.

* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.