Executive Customer Support

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Kuala Lumpur is seeking customer service representatives to handle inquiries and complaints via various channels. Candidates must have strong communication skills in English and Bahasa Malaysia, with Mandarin as an advantage. Offering an attractive salary up to RM3000, along with annual and medical leave.

Benefits

Attractive Salary

Performance-related allowance

15 days Annual Leave

14 days Medical Leave

Medical and hospitalization insurance coverage

Qualifications

• Possess initiative, able to work independently and as a team.
• Dynamic and highly motivated team player.
• Able to manage customer inquiries efficiently.

Responsibilities

• Handle customer inquiries via phone, email, or live chat.
• Resolve complaints and ensure customer satisfaction.
• Troubleshoot technical issues and escalate as needed.

Skills

Good command of spoken and written English

Good command of spoken and written Bahasa Malaysia

Ability to speak and write in Mandarin

Basic computer knowledge (MS Office, MS Outlook, Internet Explorer)

Good interpersonal skills

Education

Min SPM

Job description

Responsibilities

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and upscale unresolved problems to relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service.
• Managing customer complaints and escalations.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

Requirements

• Min SPM
• Good command of spoken and written English and Bahasa Malaysia.
• Ability to speak and write in Mandarin is added advantage
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours: Monday-Sunday
• 5-day week; off days based on roster.

Offer

• Attractive Salary - Earn up to RM3000.
• Performance-related allowance on a quarterly basis for confirmed staff
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage.