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Job Description - Associate, Finance (Payment) (220001GL)

Position: Associate, Payment (Finance)

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers across generations. This trust is rooted in Integrity, Initiative, and Involvement—values that guide us to treat every customer with honesty and transparency, and to proactively deliver the best solutions in life and general insurance.

Our mission is to make life great for our customers by understanding what matters most to them and helping them protect it. If you seek a career filled with growth opportunities, we invite you to join us as Associate, Payment (Finance).

1. Oversee daily operations of the Payment Section, including supervising and administering payment processes. Organize workload distribution to ensure timely payments.
2. Verify payment requests and supporting documents for accuracy and validity.
3. Supervise cheque usage and facsimile signature machine controls.
4. Check IBG/FPX e-payment data files, upload into OCBC Velocity, and coordinate with departments on missing data or reports.
5. Liaise with relevant parties to ensure payment transactions are complete before handover.
6. Update payment cancellations and expiries promptly in the system.
7. Address payment-related queries from stakeholders.
8. Assist in developing, reviewing, and updating SOPs for the Payment Section; continuously improve payment processes.
9. Compile monthly payment statistics.
10. Participate in BCP, DR, and UAT activities as required.
11. Support team building and provide coaching and training to subordinates.
12. Conduct annual Customer Satisfaction Surveys for the Payment Section.
13. Participate in finance-related projects.
14. Assist managers and department heads as needed.
15. Perform other relevant functions as assigned.
16. Stay informed on industry trends, regulatory compliance, emerging threats, and technologies to manage risks effectively.
17. Identify potential risks and share best practices in risk management.

• Possess a recognized tertiary qualification in Statistics, Maths, or Actuarial Studies.
• Open to fresh graduates or candidates with up to 1 year of experience, preferably in payment operations.
• Familiar with computerized accounting environments.
• Good time management, detail-oriented, meticulous, and numerate.
• Sense of urgency and customer-focused mindset.
• Ability to work independently and as part of a team.
• Capable of working under pressure and meeting tight deadlines.
• Strong presentation and negotiation skills.
• Proficient in Microsoft Office and computer skills.
• High integrity, accountable, and positive attitude towards teamwork.
• Proactive in improving processes and adaptable to change.

Great Eastern Malaysia is committed to Equal Employment Opportunity. All qualified applicants will receive fair consideration for employment.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

Note to Recruitment Agencies: We do not accept unsolicited resumes. Please do not forward resumes to our email or employees. We are not responsible for fees related to unsolicited resumes.

About Great Eastern:

Founded in 1908, Great Eastern places customers at the core of its operations. Our culture is defined by our core values of Integrity, Initiative, and Involvement, guiding us to deliver sustainable, innovative insurance solutions and uphold our promise to serve our customers well.

We promote inclusivity and equal opportunities for all employees. Since 2018, we are a signatory to the UN Principles of Sustainable Insurance, integrating ESG considerations into our business decisions and operations to foster a sustainable, low-carbon economy and improve lives.