3,743

Assistant Manager jobs in United States

Quality Team Lead - Elevate QA & Customer Experience

Teleperformance

Malaysia
On-site
MYR 70,000 - 90,000
30+ days ago
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Customer Service Team Lead - English

Teleperformance

Bayan Lepas
On-site
MYR 60,000 - 80,000
30+ days ago

Customer Service Team Lead - Malay

Teleperformance

West Coast Division
On-site
MYR 60,000 - 80,000
30+ days ago

Customer Service Team Lead - Cantonese

Teleperformance

West Coast Division
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Service Team Lead - Cantonese

Teleperformance

George Town
On-site
MYR 100,000 - 150,000
30+ days ago
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FRONT OFFICE SUPERVISOR

Genting Malaysia

Genting Highlands
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Service Team Lead - Malay

Teleperformance

Malaysia
On-site
MYR 50,000 - 70,000
30+ days ago

Customer Service Team Lead: Mentorship, Strategy & Growth

Teleperformance

Malaysia
On-site
MYR 50,000 - 70,000
30+ days ago
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SIAR Change Analyst — PLM & Cross-Functional Lead

BROOKS AUTOMATION

Johor
On-site
MYR 70,000 - 90,000
30+ days ago

DC Supervisor / Senior

Boston Scientific

George Town
On-site
MYR 40,000 - 60,000
30+ days ago

Global Human Resource and Administration Manager

Azeus Systems Limited

Kuala Lumpur
On-site
MYR 120,000 - 160,000
30+ days ago

Senior Supply Chain Team Lead - Ops & Compliance

SBM Offshore

Kuala Lumpur
On-site
MYR 80,000 - 120,000
30+ days ago

Supply Chain Team Lead - BAS Manager

SBM Offshore

Kuala Lumpur
On-site
MYR 80,000 - 120,000
30+ days ago

Supply Chain Senior Team Leader

Bp Business Service Centre Asia Sdn. Bhd.

Kuala Lumpur
On-site
MYR 150,000 - 200,000
30+ days ago

Sports Department Manager (Decathlon Melaka Sentral)

Decathlon Malaysia

Hang Tuah Jaya Municipal Council
On-site
MYR 200,000 - 250,000
30+ days ago

Technician Team Lead (TOPPEN Shopping Centre)

IKEA

Johor Bahru
On-site
MYR 45,000 - 60,000
30+ days ago

Southern Indiana General Manager

Chicken Ayres, LLC dba Zaxbys

Kuala Lumpur
On-site
MYR 329,000 - 359,000
30+ days ago

Coal Hauling & Coal Processing Plant Supervisor

TechConnect

Papan
On-site
MYR 40,000 - 60,000
30+ days ago

Fast Casual General Manager

Chicken Ayres, LLC dba Zaxbys

Kuala Lumpur
On-site
MYR 60,000 - 80,000
30+ days ago

Team Leader, Credit Portfolio Management (Commercial Banking)

United Overseas Bank

Kuala Lumpur
On-site
MYR 120,000 - 160,000
30+ days ago

Furniture Product & Industrial Design Lead (SolidWorks)

JAC Recruitment

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Senior Associate Hub Labeling Manager

Pfizer

Kuala Lumpur
Hybrid
MYR 60,000 - 80,000
30+ days ago

APJ Regulatory Compliance Leader – Export & Trade

SYNNEX

Petaling Jaya
On-site
MYR 150,000 - 200,000
30+ days ago

Customer Service Manager: Lead Teams, Elevate Experience

Hunters International Sdn Bhd

Kuala Lumpur
On-site
MYR 60,000 - 85,000
30+ days ago

Team Lead (L5, Local Contract)

Daimler AG

Puchong
Hybrid
MYR 200,000 - 300,000
30+ days ago
Quality Team Lead - Elevate QA & Customer Experience
Teleperformance
Malaysia
On-site
MYR 70,000 - 90,000
Full time
14 days ago

Job summary

A leading BPO firm in Malaysia is seeking a Quality Team Lead to oversee the quality assurance process. The role involves managing a team of Quality Analysts, ensuring adherence to quality standards, and providing actionable insights to improve customer interactions. Candidates should have a Bachelor's degree, fluency in English, and 3–5 years of relevant experience in quality assurance within a BPO environment.

Qualifications

  • 3–5 years' experience in Quality Assurance within a BPO/call center environment.
  • At least 1–2 years in a team lead or supervisory role.
  • Experience in creating reports and using QA tools.

Responsibilities

  • Lead and manage a team of Quality Analysts.
  • Ensure adherence to quality standards across operations.
  • Provide insights to improve performance and customer experience.
  • Develop and maintain QA frameworks and reporting structures.
  • Conduct regular calibration sessions.
  • Deliver coaching and performance reviews.
  • Prepare quality performance reports for management.

Skills

Fluent in English
Strong analytical skills
Excellent communication skills
Leadership abilities
Coaching skills
Ability to manage multiple priorities

Education

Bachelor’s degree or diploma
Job description
A leading BPO firm in Malaysia is seeking a Quality Team Lead to oversee the quality assurance process. The role involves managing a team of Quality Analysts, ensuring adherence to quality standards, and providing actionable insights to improve customer interactions. Candidates should have a Bachelor's degree, fluency in English, and 3–5 years of relevant experience in quality assurance within a BPO environment.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.