WMS Systems Specialist

Deutsche Post; Seberang Perai; Presencial; MYR 120 000 - 180 000; Tempo integral

Resumo da oferta

Deutsche Post/DHL Supply Chain seeks a seasoned WMS specialist to implement and support warehouse management systems. You will lead process mapping, guide super users, and ensure UAT success while delivering robust IT solutions across logistics operations.

You will collaborate with PI, operations and IT teams, document technical specs, and manage projects with a focus on SLAs, data analysis and reporting using Crystal/Jasper/SSRS and Power BI.

Qualificações

• Bachelor’s degree in Computer Studies, Information Technology or equivalent.
• Minimum 5 years’ experience in WMS implementation/support, preferably in 3PL.
• Strong knowledge of B2B/B2C integration, API and data mapping concepts.
• Proficient reporting skills (Crystal/Jasper/SSRS) and SQL/data analysis.

Responsabilidades

• Configure, build and integrate WMS and related IT solutions.
• Collaborate with operations and PI teams to translate needs into IT solutions.
• Lead conversations with stakeholders for process mapping.
• Lead super users and train operations on new implementations and UAT.
• Create and maintain technical documentation throughout projects.
• Install and upgrade applications, integrating with third-party solutions.
• Ensure incidents meet SLAs and timely resolution.
• Explore new IT solutions to support business needs.
• Propose modifications and work with WMS providers for delivery.
• Identify and recommend process and system improvements.
• Manage assigned IT projects and resolve user issues.

Conhecimentos

WMS implementation

Process Improvement

Stakeholder management

UAT leadership

SQL/data analysis

System configuration

Integration technologies

Project management

Formação académica

Bachelor’s degree in Computer Studies or Information Technology

Ferramentas

Crystal Reports

Jasper Reports

SSRS

Power BI

SQL

Descrição da oferta de emprego

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Responsible for WMS and other functional implementation (PI- Process Improvement) which include system configuration, build and integration.
• Collaborate with business / operation teams / PI team understand thoroughly their need and issue to translate into IT solutions.
• Responsible of leading the conversation with internal and external stakeholders to perform business and technical process mapping.
• Lead and train super users, operations team on new implementation, and ensuring UAT is a success.
• Responsible for creating and maintaining technical documentations throughout the project lifecycle.
• Perform application installation and upgrade, including configuration and integration with third party solutions.
• Ensure service requests and incidents are resolved within SLAs.
• Perform study and implementation of new IT solutions to the business in a timely and quality manner.
• Propose new modification when required and work with our WMS provider to deliver solution.
• Constantly look for and recommend process / system improvement to business.
• Manage projects as assigned from time to time.
• Investigate and resolve technical issues encounter by users.

Requirements

• Bachelor’s degree in Computer Studies, Information Technology or
  equivalent.
• A minimum of 5 years of experience in implementing and supporting WMS
  systems, preferably in a Third-Party Logistics (3PL) environment.
• Good knowledge and experience in common B2B and B2C integration technologies (i.e. protocols and message standards, requirements and data mapping, API, visibility tools etc.)
• Excellent in Crystal Report, Jasper Report, SSRS or any other reporting services.
• Excellent in SQL command , data analysis and database design.
• Knowledge of VBA, PL/SQL and Experience in Business intelligent tool. E.g. Power BI will be added advantage.
• Good understanding of Warehouse Management System (WMS) and ERP Systems.