Wellness Centre Operations & Community Manager

Klinik Mediskin; Alor Setar; On-site; MYR 28,000 - 36,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Job summary

Klinik Mediskin in Alor Setar seeks a energetic Wellness Centre Operations & Community Manager to oversee daily operations, manage practitioners, and grow the centre's community and commercial reach.

Role combines operations, customer experience, community management, and business development, with flexibility for evenings and weekends and a monthly salary of RM2,500–RM3,200 plus performance incentives.

Qualifications

• Minimum 2 years in operations, customer service, administration, beauty, wellness, education, hospitality, clinic administration, or related field.
• Experience in beauty/spa, wellness, education centres, clinics, hospitality, coworking, events, sales, or CRM is an advantage.
• Good organisational and time-management skills.
• Comfortable communicating with customers through WhatsApp.
• Basic knowledge of Excel or Google Sheets.
• Comfortable using Facebook and Instagram.
• Able to work independently and manage multiple responsibilities.
• Proactive, responsible, reliable, and detail-oriented.
• Strong interpersonal and communication skills.
• Fluent in Bahasa Malaysia; English and Mandarin are advantageous.
• Willing to work flexible hours, including some evenings and weekends.

Responsibilities

• Manage day-to-day operations of the wellness centre.
• Ensure rooms and common areas are clean, organised, and ready for use.
• Coordinate cleaning, maintenance, repairs, and supplies.
• Manage centre access and opening/closing procedures.
• Resolve operational issues promptly and maintain a welcoming environment.
• Communicate with practitioners and tenants; onboard new staff.
• Schedule rooms, manage bookings, and optimise utilisation.
• Handle customer enquiries via WhatsApp, Facebook, and other channels.
• Support social media, marketing, and community events.
• Track rental payments and prepare monthly summaries.
• Develop partnerships and recruit new practitioners.
• Plan community activities to grow customer engagement.

Skills

Organisation

Time management

Customer communication

Interpersonal skills

Independent work

Proactive

Detail oriented

Bahasa Malaysia

English/Mandarin advantage

Tools

Excel/Sheets

Facebook/Instagram

Job description

Wellness Centre Operations & Community Manager

We are looking for an energetic, organised, and people-oriented Wellness Centre Operations & Community Manager to help build and manage a modern community wellness centre in Alor Setar.

The centre brings together professionals across beauty, wellness, women’s wellbeing, education, and lifestyle services, including beauticians, yoga instructors, wellbeing professionals, music teachers, and other complementary service providers.

This is a hands‑on management role combining Operations, Customer Experience, Community Management, and Business Development. You will be responsible for ensuring smooth daily operations, managing practitioners, increasing room utilisation, growing the community, and supporting the centre’s commercial growth.

Requirements

• Minimum 2 years of experience in operations, customer service, administration, beauty, wellness, education, hospitality, clinic administration, or a related field.


• Experience in beauty/spa, wellness, fitness, education centres, clinics, hospitality, coworking, property management, events, sales, or customer relationship management is an advantage.


• Good organisational and time-management skills.


• Comfortable managing customer communication through WhatsApp.


• Basic knowledge of Microsoft Excel or Google Sheets.


• Comfortable using Facebook and Instagram.


• Able to work independently and manage multiple responsibilities.


• Proactive, responsible, reliable, and detail-oriented.


• Strong interpersonal and communication skills.


• Comfortable communicating with customers, practitioners, and business partners.


• Fluent in Bahasa Malaysia.


• Ability to communicate in English and Mandarin is an advantage.


• Willing to work flexible hours, including some evenings and weekends when required.

Performance Incentives

• Room occupancy and utilisation


• New practitioner recruitment


• Rental collection


• Customer acquisition


• Repeat bookings


• Event performance


• Overall centre revenue

Salary: RM2,500 – RM3,200 per month + Performance Incentives

Working Days: 5–6 days per week

Working Hours: Flexible, including some evenings and weekends depending on centre activities

Career Growth

• Senior Centre Manager → Centre Operations Lead → Multi-Location / Business Operations Manager

Responsibilities

Centre Operations

• Manage the day-to-day operations of the wellness centre.


• Ensure rooms and common areas are clean, organised, and ready for use.


• Coordinate cleaning, maintenance, repairs, and supplies.


• Manage centre access and opening/closing procedures.


• Resolve operational issues promptly


• Maintain a professional and welcoming environment.

Practitioner & Tenant Management

• Communicate and coordinate with practitioners, instructors, and service providers.


• Assist with practitioner onboarding and centre orientation.


• Maintain practitioner agreements and relevant documentation.


• Coordinate room usage and practitioner requirements.


• Build and maintain good relationships with practitioners.


• Handle operational concerns and monitor practitioner satisfaction.

Room Scheduling & Utilisation

• Manage schedules and bookings for all 8 rooms.


• Coordinate appointments, classes, workshops, and events.


• Prevent double bookings and scheduling conflicts.


• Monitor available and unused time slots.


• Actively improve room occupancy and utilisation.

Customer Service

• Manage customer enquiries through WhatsApp, Facebook, and other approved channels.


• Handle bookings, cancellations, and appointment reminders.


• Follow up with potential customers.


• Maintain customer records appropriately.


• Handle general complaints and elevate professional matters to the relevant practitioner.

Social Media & Marketing

• Manage the centre’s Facebook and Instagram pages.


• Prepare and schedule regular posts and stories.


• Promote practitioners, classes, workshops, and centre activities.


• Coordinate suitable photos and videos for social media content.


• Respond to online comments and enquiries.


• Support promotional campaigns and community-building activities.

Financial & Rental Administration

• Track monthly room rental and commission payments.


• Issue invoices and receipts when required.


• Monitor outstanding payments.


• Maintain basic income and expense records.


• Prepare monthly financial summaries.


• Track utilities, supplies, and operating expenses.


• Coordinate with the owner and accountant when required.

Business Development & Practitioner Recruitment

• Identify and approach suitable new practitioners and tenants.


• Arrange centre visits for potential practitioners.


• Explain rental and collaboration opportunities.


• Follow up with potential practitioners and business leads.


• Help fill unused rooms and available time slots.


• Develop partnerships with local wellness and lifestyle professionals.

Community & Event Development

• Plan and coordinate community activities such as wellness talks, yoga trial sessions, beauty workshops, mental wellbeing programmes, parenting or music activities, healthy ageing workshops, and open days.


• Develop activities that encourage customer engagement and repeat visits.


• Help establish the centre as an active wellness community in Alor Setar.

Benefits

• EPF


• SOCSO


• EIS