Wealth Ops KPI & Controls Specialist

RBC; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

RBC is seeking an Operations Control professional to join the Wealth Management Asia team in Putrajaya. You will create KPI and Operations Control Reports accurately and on time, in line with policy, and address queries from internal and external parties.

You will liaise with front office private banking teams and other groups on settlements, securities deliveries, corporate actions, payments, loans, and account maintenance, while upholding global standards and local regulations, and driving

Qualifications

• Self-motivated and able to work under pressure in a dynamic and fast paced environment
• Minimum 2 years of working experience within a Settlements team/department
• Good working knowledge of global practices in relation to corporate actions
• Strong analytical skills and attention to details
• Good inter-personal and communication skills (written and verbal)
• Committed and responsible with an attitude to ensure accuracy and completeness

Responsibilities

• Responsible for timely and accurate creation of KPI and Operations Control Reports according to defined policies and procedures
• Liaison with front office private banking teams, internal departments and different operations teams for service and investigation regarding execution and settlement of trades, delivery of securities, corporate action, payments and receipt of funds, fees, renewal and repayment of loans, documentation scanning and various account and control maintenance functions.
• Maintain consistency with global policy and regulatory standards and actively address control aspects for the Private Banking front office and operations activities to ensure best practice
• Proactively identify and monitor group service quality performance gaps/trends against established SLA standards.
• Provides advice and counsel for service quality efficiency and effectiveness and client care opportunities.
• Analyzes root cause and recommends solutions/action plan.
• Ensure that all transactions and fundings are processed in accordance to bank rule, circulars, procedures and local requirements
• Manage requests and queries within stipulated timeframe
• Review Operations policies and procedures to identify and quantify gaps and develop and implement action plans to bring in line with global and WM standards and in compliance with local regulations
• Manage task segregation amongst team members

Skills

Communication

Active Learning

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Tools

Avaloq

Omgeo CTM

Bloomberg

Job description

RBC is seeking an Operations Control professional to join the Wealth Management Asia team in Putrajaya. You will create KPI and Operations Control Reports accurately and on time, in line with policy, and address queries from internal and external parties.

You will liaise with front office private banking teams and other groups on settlements, securities deliveries, corporate actions, payments, loans, and account maintenance, while upholding global standards and local regulations, and driving