Warehouse Supervisor, Scommerce (Penang)

Shopee; Kuala Lumpur; On-site; MYR 33,480 - 55,800; Full time

Job summary

Shopee in Kuala Lumpur is looking for a candidate to manage warehouse operations, focusing on receiving, inventory management, and order fulfillment. The role involves overseeing receiving processes, ensuring accurate picking and packing of orders, and conducting inventory audits.

The ideal applicant should have a diploma in business or supply chain management, with at least some experience in warehousing. Strong communication skills in both Bahasa Malaysia and English will be beneficial.

Qualifications

• Experience in warehousing/fulfillment operations preferred.
• Strong leadership skills, promoting collaboration and teamwork across departments.
• Plan for manpower hiring during campaign days.

Responsibilities

• Manage the efficient and accurate receiving process of incoming shipments.
• Oversee the accurate and efficient picking and packing of customer orders.
• Lead cycle count activities and continuous inventory audits.

Skills

Good communication skills in Bahasa Malaysia

Good communication skills in English

Strong leadership skills

Intermediate computer skills (Excel/GSheet)

Education

Diploma in Business, Supply Chain Management, Engineering

Job description

Work Hours and Location

• 45 working hours weekly, rotational shift schedule, overtime if required
• Sungai Jawi, Pulau Pinang

Inbound

• Manage the efficient and accurate receiving process, ensuring timely acceptance of all incoming shipments (e.g., finished goods, packaging).
• Verify product quantities, condition, and documentation against purchase orders/shipping documents.
• Oversee efficient and safe put‑away of received inventory into designated storage locations.
• Manage dock scheduling and coordinate with carriers for efficient unloading and turnaround.
• Identify and resolve receiving discrepancies (e.g., damaged goods, missing items, incorrect shipments).
• Maintain a clean and organized receiving area.

Outbound

• Oversee the accurate and efficient picking and packing of customer orders.
• Ensure order accuracy and quality packaging to meet delivery standards.
• Coordinate with shipping carriers for timely dispatch and manage shipping documentation.
• Monitor outbound shipments for on‑time delivery and address any delivery exceptions.
• Manage return processing and restocking of returned items.
• Maintain a clean and organized outbound processing area.

Inventory Management

• Lead cycle count activities and continuous inventory audits to ensure inventory accuracy (target 98%+).
• Investigate and resolve inventory variances, identifying root causes and implementing corrective actions.
• Implement and enforce inventory control processes (e.g., FIFO, FEFO) to minimize shrinkage and obsolescence.
• Manage stock locations, re‑slotting, and space optimization.
• Utilize WMS/ERP systems for real‑time inventory tracking and reporting.
• Collaborate with planning teams on inventory forecasting and demand planning as needed.

Requirements

• Diploma in Business, Supply Chain Management, Engineering or relevant disciplines preferred; others with transferable skill sets welcomed to apply.
• Experience in warehousing/fulfillment operations preferred.
• Good communication skills in Bahasa Malaysia and English an advantage.
• Strong leadership skills, promoting collaboration and teamwork across departments/stakeholders.
• Intermediate computer skills such as Excel/GSheet.
• Plan for manpower hiring during campaign days.