Operation/Warehouse Executive

Fiffy; Masai; On-site; MYR 45,000 - 78,000; Full time

Job summary

Fiffy Sdn. Bhd. in Masai, Johor is seeking an organised Operation Executive (Warehouse) to join our warehousing and distribution team.

This full-time role oversees daily operations, SOPs, and data reporting to keep order processing and inventories running smoothly. You will collaborate with KL and KK branches, manage cost controls, and support staff training while ensuring compliance with health and safety standards.

Qualifications

• Diploma/ Degree or equivalent
• At least 3 years in warehousing or logistics
• Strong organisational and problem-solving skills
• Proficient in WMS and inventory control software
• Excellent communication and interpersonal skills
• Proficient in Bahasa Malaysia, English & CN (spoken and written)

Responsibilities

• Supervise day-to-day warehouse, billing and logistics operations
• Ensure accurate processing of orders, deliveries and stock movement across all divisions
• Assist in establishing and enforcing SOPs and monitor compliance
• Analyze operational data and generate regular reports on performance and manpower
• Monitor KPIs and support long-term operational strategies
• Assist in budgeting and cost control for operations
• Coordinate with KL and KK branches to align procedures
• Maintain accurate records for billing, stock, returns and rework

Skills

Warehouse management systems

Inventory control software

Communication skills

Problem-solving

Organisational skills

Education

Diploma/ Degree / equivalent

Tools

WMS software

Inventory control software

Job description

Working hour: 8:00am to 5:45pm (Monday to Friday)

About the role

Fiffy Sdn. Bhd. is seeking a highly organised and efficient Operation Executive (Warehouse) to join our dynamic team in Masai, Johor. As a full‑time member of our warehousing and distribution operations, you will play a crucial role in ensuring the smooth running of our logistics hub.

What you’ll be doing

• Operations Oversight

  Supervise and coordinate day-to-day warehouse, billing, and logistics operations

  Ensure timely and accurate processing of orders, deliveries, and inventory movement across all warehouse divisions: Offline, E-commerce, Reprocess / QC

• SOP Implementation & Process Improvement SOP

  Assist in establishing and enforcing departmental standard operating procedures (SOP)

  Monitor SOP compliance across teams; identify gaps and propose improvements

  Regularly review and update existing processes to align with operational needs and company goals

• Data Management & Reporting

  Analyze operational data to identify inefficiencies or bottlenecks

  Generate regular reports (daily, weekly, monthly) on operational performance, manpower usage, and delivery fulfilment

  Provide insights for decision‑making by management

• KPI & Goal Support

  Assist in developing long‑term operational strategies aligned with department KPIs and company KRAs

  Monitor progress against key performance indicators and highlight areas for improvement

• Budget & Cost Oversight

  Assist in preparing operational budgets and monitor department‑related expenses

  Work with the team to ensure efficient resource use and cost control

  Proactively identify and resolve operational issues affecting warehouse performance, order processing, or delivery timelines

  Act as a key contact point for escalations from supervisors or other departments

• Team Support & Supervision

  Motivate and support billing and warehouse staff to meet departmental targets

  Work closely with warehouse supervisors to manage staff allocation and workflow across warehouse divisions

  Assist in staff development and training

• Cross‑Department & Branch Collaboration

  Liaise with the KL and KK branches to align operational procedures and standards

  Coordinate with Merchandising and Business unit teams to ensure timely fulfillment

• Documentation & System Coordination

  Ensure accurate record‑keeping for billing, stock movement, returns, and rework jobs

  Work with the MIS team to flag and resolve system issues related to WMS or invoicing systems

• Other Duties

  Perform other tasks and projects as assigned by the Senior Operation & System Manager

  Participate in audits, warehouse planning, and seasonal sales preparation

What we’re looking for

• Minimum Qualification: Diploma/ Degree/ equivalent or relevant working experience
• Minimum 3 years of experience in a similar warehousing or logistics role
• Strong organisational and problem‑solving skills with attention to detail
• Proficiency in using warehouse management systems and inventory control software
• Excellent communication and interpersonal skills to effectively collaborate with the team and stakeholders
• Knowledge of relevant health and safety regulations and procedures
• Good command of Bahasa Malaysia, English & CN (spoken and written)