Waiter/ Waitress

Holiday Inn & Suites Penang Prai; Seberang Perai; On-site; MYR 24,000 - 30,000; Full time

Job summary

The Holiday Inn & Suites Penang Prai is seeking a friendly Food & Beverage Attendant to provide efficient service in our dining outlets. You will greet guests, take orders, serve meals and maintain clean, well-presented restaurant areas to uphold brand standards.

In this role you’ll handle guest inquiries, manage service stations, and ensure accurate communication with kitchen and bar teams while following safety and hygiene procedures to deliver a pleasant dining experience.

Responsibilities

• Greet and welcome guests, escort to tables and present menus.
• Take food and beverage orders accurately and communicate them promptly to kitchen and bar teams.
• Serve food and beverages according to established service standards.
• Respond to guest enquiries, requests and complaints professionally.
• Set up tables, prepare service stations and ensure all restaurant areas are clean and presentable.
• Maintain awareness of menu items, ingredients, allergens and daily promotions to assist guests.
• Handle guest feedback and special requests promptly and professionally.

Job description

The Food & Beverage Attendant is responsible for providing friendly, efficient and professional service to guests in the hotel's food and beverage outlets. The role ensures a pleasant dining experience by attending to guest needs, maintaining service standards and ensuring the cleanliness and readiness of the restaurant and service areas in accordance with IHG brand standards.

Your day to day

People

• Greet and welcome guests warmly, escorting them to their tables and presenting menus where required.
• Take food and beverage orders accurately and communicate them promptly to the kitchen and bar teams.
• Serve food and beverages according to established service standards.
• Respond to guest enquiries, requests and complaints professionally, seeking assistance from supervisors when necessary.
• Work closely with colleagues to ensure smooth restaurant operations and effective guest service.

Guest Experience

• Provide attentive, courteous and efficient food and beverage service throughout the guest dining experience.
• Set up tables, prepare service stations and ensure all restaurant areas are clean and presentable.
• Serve food and beverages promptly and check guest satisfaction throughout their dining experience.
• Clear tables, replenish supplies and reset dining areas promptly.
• Ensure menus, table settings, crockery, cutlery and glassware are clean and in good condition.
• Maintain awareness of menu items, ingredients, allergens and daily promotions to assist guests effectively.
• Handle guest feedback and special requests promptly and professionally.

Responsible Business & Accountability

• Follow hotel food safety, hygiene, sanitation and workplace safety procedures.
• Ensure proper handling, storage and replenishment of food and beverage items.
• Maintain cleanliness and organization of restaurant, pantry and service areas.
• Report maintenance issues, equipment defects, shortages and operational concerns to the supervisor.
• Perform any other duties which may be assigned by the management from time to time.