Waiter & Waitress

IDC FOODS SDN. BHD.; Kuala Lumpur; On-site; MYR 11,000 - 22,000; Full time

Job summary

IDC FOODS SDN. BHD. is seeking staff to welcome guests with a smile, respond to service needs promptly, and maintain high standards of cleanliness and menu knowledge.

You will assist servers, follow ordering procedures, upsell beverages and meals, and ensure guest satisfaction through attentive, professional service.

Responsibilities

• Address guests' service needs in a professional, positive, and timely manner.
• Abide to the procedural flow for food ordering, collection and service.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Check your station at the beginning of every shift, for cleanliness of tables and chairs.
• Accurately takes order from guests and firing of orders to kitchen.
• Check on guest satisfaction during their meal and report to Direct Superior on guests request and feedback.
• Maintain the highest standard of hygiene and cleanliness throughout the service area.
• Develop a complete knowledge of menu items, their garnish, contents and preparation methods.
• Understanding customer demands, be proactive and strive to upsell all food & beverage items in accordance to demands of the customer.
• Be ready to answer any guest questions about the menu in a positive and concise way.
• Maintain a clean table throughout the dining experience. Pay special attention to finer points of service, i.e., water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation.
• Thank guests with genuine appreciation and provide a fond farewell.

Job description

To report for duty on time and in the manner specified, i.e., well groomed, clean uniform and personal look etc.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting.

Address guests' service needs in a professional, positive, and timely manner.

Assists servers and hosts whenever required by attentively serving food and beverage drink including alcohol and non-alcoholic drink.

To be thoroughly informed and updated on menu information including on-going promotions

Speak to guests and co-workers using clear, appropriate and professional language

Abide to the procedural flow for food ordering, collection and service

Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures

Check your station at the beginning of every shift, for cleanliness of tables and chairs.

Accurately takes order from guests and firing of orders to kitchen

Check on guest satisfaction during their meal and report to Direct Superior on guests request and feedback

Maintain the highest standard of hygiene and cleanliness throughout the service area

Report to Direct Superior on guests request and feedback

Develop a complete knowledge of menu items, their garnish, contents and preparation methods

Understanding customer demands, be proactive and strive to upsell all food & beverage items in accordance to demands of the customer

Be ready to answer any guest questions about the menu in a positive and concise way.

Maintain a clean table throughout the dining experience. Pay special attention to finer points of service, i.e., water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation.

Thank guests with genuine appreciation and provide a fond farewell.