Head Bartender

InterContinental Hotels Group; George Town; On-site; MYR 28,000 - 40,000; Full time

Job summary

InterContinental Hotels Group is seeking a beverage steward to manage beverage costs, ensure cleanliness, and maintain par stocks. The role involves coordinating with stewards and engineers, following HACCP standards, and delivering high-quality guest service at restaurant and poolside outlets.

The successful candidate will demonstrate knowledge of beverage categories, glassware, and presentation, while maintaining inventory accuracy and alignment with Forbes Travel Guide standards.

Responsibilities

• Maintain beverage costs at levels established by the restaurant and department.
• Work efficiently with colleagues to complete assigned tasks.
• Interact with stewards and engineers to ensure cleanliness and maintenance of beverage equipment.
• Familiarize with operating procedures of beverages and bar machinery.
• Adhere to resort policies on training, safety and security.
• Have full knowledge of beverages and cocktails; maintain par stocks.
• Provide counter service to guests following established quality standards.
• Assist in serving beverage orders at restaurant and poolside.
• Respond to guest needs and complaints to ensure satisfaction within authority.
• Report for duty on time, groomed, in proper uniform; avoid alcohol on duty.
• Be familiar with beverage categories, glassware usage and presentation.
• Responsible for inventory management including beverage & bar equipment.
• Track near-expiry and slow-moving items with leadership to remedy.
• Prioritize short shelf-life and fresh items to reduce wastage.
• Ensure operating equipment and supplies are clean and maintained.
• Use proper procedures before, during and after serving to guests.
• Participate in daily briefings and training with a positive approach.
• Ensure proper usage of operating supplies and minimize misuse and breakage.
• Keep bar counters clean and organized to standards.
• Foster team spirit to maintain unified service standards.
• Process beverage sales through POS and balance cash at shift close.
• Participate in group sessions to create cocktails and promotional drinks.
• Be familiar with beer and post-mix reticulation.
• Ensure beverage stocks are replenished prior to opening.
• Familiarize with ice machine procedures, glassware racks and glass washer.
• Knowledgeable about snacks service to better serve guests.
• Participate in daily briefing and training.
• Read communications and notice boards daily; take over and hand over duties properly.
• Maintain high standards of cleanliness, appearance, and pride in uniform and team.
• Adhere to resort and department regulations in employee handbook and operations manual.
• Lead in tailoring guest drinks to create memorable visits; remember preferences and seating.
• Have extensive knowledge about InterContinental activities for guest recommendations.
• Meet HACCP standards and maintain cleanliness front and back of house.
• Uphold Forbes Travel Guide standards as minimum when serving guests.
• Pay attention to small details reflected in a spotless workspace and service.

Job description

Your day to day

• To maintain beverage costs at levels established by the restaurant and department.
• To work and complete assigned tasks with optimum efficiency with colleagues.
• Interact closely with stewards and engineers for proper cleanliness and maintenance of all operating equipment and beverage related machineries for optimum performance.
• Maintain adequate supply of operating supplies and equipment and familiarize with operating procedures of machineries
• Must be familiarized with all resort policies and procedures in reference to training, safety and security.
• Must have full knowledge of beverages and cocktails in the bar and maintain the par stocks.
• Provide counter service to all guests in accordancetoestablished standards of quality.
• Assist to serve beverage order at restaurant and poolside.
• Always be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position.
• Report for duty on time, neatly groomed and in a clean and proper uniform. Do not consume any alcohol while on duty.
• Be familiarized with all beverage categories and preparations with correct usage of glassware and presentations.
• Fully responsible for the inventory management including beverage & bar equipment inventory.
• Track & follow near-expiry date items & slow-moving items with leader to have proper remedy based on restaurant operation.
• Always priority for short shelf-life beverage items and fresh items to avoid wastage.
• Ensure that all operating equipment and supplies are spotlessly clean and maintained.
• Use proper procedures before, during and after serving of beverage to guests in accordance torequired standards.
• Participate with positive approach towards training and daily briefing.
• Ensure proper usage of operating supplies and equipment to reduce misuse and breakage.
• Ensure the keeping of bar counters clean and organized as to standards.
• Realize the importance of team spirit to ensure that fellow staffs are pursuing a unified standard of service.
• Ensure that beverage sales are properly processed through the Point of Sales register and cash is accounted for and balanced before the close of shifts.
• Participate in-group session to ensure creativities in the making of cocktails, mixed drinks and promotional drinks are achieved at optimum level.
• Must be familiar with beer and post mix reticulation process.
• Ensure that all beverage stocks are replenished prior to opening.
• Familiarized with ice machine procedures, glassware racking and glass washer procedures.
• Must be knowledgeable with the snacks service to better serve guests as needed.
• Participate with positive approach towards daily briefing and training.
• Read the communication file and notice board daily.
• Take over and hand over duties properly.
• Maintain high standards of cleanliness, appearance, and a sense of pride in uniform and restaurant’s team.

• Demonstrate understanding of and adherence to the resort and department’s regulationsoutlined in the employee handbook and operations manual.

• Take lead in tailoring on the guest drinks, aiming to make each visit to our outlet asmemorable and unique as possible. You acknowledge guests and remember drinkspreferences; as well as their names and preferred seating.

• You have extensive knowledge about activities in InterContinental and the rest of Ha LongBay, allowing you to give guests recommendationsin order tooptimize overall guestexperience.

• You are responsible for meeting the HACCP standards and actively check cleanliness in bothfront and back of the house, to make sure standards are adhered.

• Always live up to the standards set by the InterContinental brand, by assuring you know thestandard operating procedures and making sure that they are respected by the team.

• You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that theteam delivers these standards as the minimum when serving guests.

• Pay attention to small details, which visually expresses in a spotlessly clean workspace,outstanding services and a well-groomed team.