F&B Attendant

Crowne Plaza Kuala Lumpur City Centre; Kuala Lumpur; On-site; MYR 16,740 - 27,900; Full time

Job summary

Crowne Plaza Kuala Lumpur City Centre is looking for a F&B Attendant to enhance the guest experience by serving food and beverages efficiently. The role requires adherence to health and safety standards while ensuring guests have memorable dining experiences.

The ideal candidate will possess food service experience along with excellent communication and attention to detail. Responsibilities include greeting guests, preparing food, and monitoring alcohol consumption as per local regulations.

Qualifications

• Basic reading and writing.
• Must be of minimum age to serve alcohol according to local laws.
• General knowledge of restaurant operations preferred.

Responsibilities

• Greet guests and take food and beverage orders promptly.
• Prepare and present food according to health standards.
• Monitor guest behavior regarding alcohol consumption.

Skills

Food service experience

Excellent communication

Attention to detail

Job description

What Is This Job?

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience, as the F&B Attendant, you’ll serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Your Day‑to‑Day

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guests needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as team and communicate and co‑ordinate with other departments to ensure excellent quality and service
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned

Accountability

• Completion of daily operational tasks

What Do We Need From You?

• Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.