Waiter - Waitress

Sang Seafood Ombak KLCC; Kuala Lumpur; On-site; MYR 22,000 - 33,000; Full time

Job summary

Jora Malaysia is seeking a friendly and energetic service assistant to welcome guests, take accurate orders, and provide menu information with promotions. You will ensure service standards are met, coordinate with the kitchen, and maintain cleanliness in a fast-paced outlet.

You should have at least 1 year in F&B, strong communication, and a team-oriented attitude. Shifts include weekends and public holidays, with opportunities to contribute to promotions and events.

Qualifications

• Minimum 1 year of experience in F&B/service industry is preferred.
• Good communication and customer service skills.
• Friendly, polite, and well-groomed.
• Able to work in a fast-paced environment.
• Able to work on shifts, weekends, and public holidays.
• Team player with a positive working attitude.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with seating and provide menus.
• Take food and beverage orders accurately and promptly.
• Provide information about menu items, promotions, and recommendations when required.
• Serve food and beverages according to outlet standards.
• Attend to guests’ requests and ensure customer satisfactions.
• Handle customer feedback and complaints professionally and report to the Supervisor when necessary.
• Ensure tables, dining areas, service stations, and surrounding areas are clean and properly arranged.
• Prepare the outlet before opening and assist with closing procedures.
• Set up tables, cutleries, glassware, and other service items according to outlet standards.
• Clear and clean tables promptly after guests leave.
• Coordinate with the kitchen/bar to ensure orders are prepared and served accurately.
• Assist with billing and payment collection when required.
• Ensure all transactions are handled according to company procedures.

Skills

Customer service

Communication

Teamwork

Friendly demeanor

Tools

POS system

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To provide excellent customer service by ensuring guests receive friendly, efficient, and professional service while maintaining the cleanliness and standards of the outlet.

Key Responsibilities

Customer Service

• Greet and welcome guests in a friendly and professional manner
• Assist guests with seating and provide menus.
• Take food and beverage orders accurately and promptly.
• Provide information about menu items, promotions, and recommendations when required.
• Serve food and beverages according to outlet standards.
• Attend to guests’ requests and ensure customer satisfactions.
• Handle customer feedback and complaints professionally and report to the Supervisor when necessary.

Outlet Operations

• Ensure tables, dining areas, service stations, and surrounding areas are clean and properly arranged.
• Prepare the outlet before opening and assist with closing procedures.
• Set up tables, cutleries, glassware, and other service items according to outlet standards.
• Clear and clean tables promptly after guests leave.
• Ensure all equipment and service items are properly handled and stored.
• Ensure food and beverage orders are entered correctly into the POS system.
• Coordinate with the kitchen/bar to ensure orders are prepared and served accurately.
• Assist with billing and payment collection when required.
• Ensure all transactions are handled according to company procedures.

Food Safety & Hygiene

• Maintain high standards of personal hygiene, grooming, and cleanliness.
• Follow food safety, hygiene, and workplace safety procedures.
• Handle food and beverages properly to maintain quality and safety.
• Report any damaged equipment, hygiene issues, or safety hazards to the Supervisor.

Teamwork

• Work closely with the Supervisor, kitchen team, and other outlet staff to ensure smooth operations.
• Assist colleagues during busy periods when required.
• Support training of new staff when assigned.
• Maintain a positive and professional attitude towards customers and colleagues.

Others

• Assist with stock replenishment and basic inventory checks when required.
• Assist in outlet promotions, events, and special functions.
• Perform any other duties assigned by the Supervisor or Management from time to time.

Key Requirements

• Minimum 1 year of experience in F&B/service industry is preferred.
• Good communication and customer service skills.
• Friendly, polite, and well-groomed.
• Able to work in a fast-paced environment.
• Able to work on shifts, weekends, and public holidays.
• Team player with a positive working attitude.