VP2, Team Leader, Emerging Enterprise

United Overseas Bank Limited; Malaysia; Hybrid; MYR 89,000 - 179,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd invites an experienced Team Leader to motivate and coach a high‑performing unit within its operations.

You will oversee daily workflows, ensure adherence to procedures and service level agreements, and monitor team performance through regular reviews and feedback.

Responsibilities include handling complex inquiries, ensuring regulatory compliance, identifying training needs, and driving process improvements to enhance operational efficiency.

Qualifications

• Bachelor's degree in Business, Finance, Banking, or a related field.
• 3-5 years of experience in banking with 1-2 years in a supervisory role.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of banking products, services, and processes.
• Excellent communication, interpersonal and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft Office Suite.
• Familiarity with regulatory requirements and compliance standards.

Responsibilities

• Motivate, coach, and manage a team, fostering a high-performance culture.
• Oversee daily operations and workflow, ensuring adherence to procedures and SLAs.
• Monitor team performance, identify areas for improvement, and implement corrective actions.
• Conduct regular team meetings, performance reviews, and provide constructive feedback.
• Handle complex customer inquiries and escalations, ensuring satisfactory resolution.
• Ensure compliance with internal policies, regulatory requirements, and risk management guidelines.
• Identify training needs and facilitate professional development opportunities.
• Contribute to development and implementation of new processes to enhance operational efficiency.
• Prepare and present performance reports to senior management.

Skills

Team leadership

Communication

Problem solving

Work under pressure

Education

Bachelor's degree in Business/Finance/Banking

Tools

Microsoft Office

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Motivate, coach, and manage a team of individuals, fostering a high-performance culture.
• Oversee daily operations and workflow, ensuring adherence to established procedures and service level agreements.
• Monitor team performance, identify areas for improvement, and implement corrective actions.
• Conduct regular team meetings, performance reviews, and provide constructive feedback.
• Handle complex customer inquiries and escalations, ensuring satisfactory resolution.
• Ensure compliance with all internal policies, regulatory requirements, and risk management guidelines.
• Identify training needs and facilitate professional development opportunities for team members.
• Contribute to the development and implementation of new processes and initiatives to enhance operational efficiency.
• Prepare and present performance reports to senior management.

Job Qualifications

• Bachelor's degree in Business, Finance, Banking, or a related field.
• Minimum of 3-5 years of experience in the banking industry, with at least 1-2 years in a supervisory or team leadership role.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of banking products, services, and operational processes.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Proficiency in Microsoft Office Suite.
• Familiarity with regulatory requirements and compliance standards within the Malaysian banking sector.

Additional Requirements

Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site