VP, Senior Portfolio Insights Manager, Emerging Enterprise

2201 United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

The United Overseas Bank (Malaysia) Bhd is seeking a Portfolio Growth & Strategy professional to drive acquisition, cross-sell, and customer activation, while monitoring revenue and portfolio performance.

You will collaborate with Sales, Segment, and Product teams to identify optimization opportunities, support transformation programmes, and deliver campaigns that improve customer engagement and efficiency.

Responsibilities

• Drive portfolio growth initiatives across acquisition, cross-sell, upsell, retention, and customer activation.
• Monitor business performance and identify opportunities to improve revenue, profitability, portfolio penetration, and wallet share.
• Support portfolio reviews and recommend actions to achieve business targets.
• Support the development and execution of portfolio strategies to drive sustainable growth and customer engagement.
• Identify opportunities to optimize customer coverage models, improve productivity, and enhance cost-to-serve efficiency.
• Drive portfolio optimization, customer migration, portfolio rationalization, and business improvement initiatives.
• Support strategic projects, digital initiatives, and transformation programmes to improve portfolio economics and customer experience.
• Partner closely with Sales, Segment, and Product teams to translate customer insights into commercial actions.
• Support business reviews by providing opportunity sizing, customer insights, and performance recommendations.
• Drive campaign adoption, lead conversion, and customer engagement initiatives with frontline teams.
• Act as a trusted business partner in identifying and executing growth opportunities.
• Conduct customer, product, and portfolio analyses to identify trends, opportunities, and emerging risks.
• Develop customer segmentation and targeting strategies to improve portfolio performance and campaign effectiveness.
• Lead end-to-end execution of customer and portfolio campaigns.
• Oversee lead generation, campaign tracking, performance measurement, and post-implementation reviews.
• Continuously improve targeting strategies, customer engagement, and campaign effectiveness.

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Portfolio Growth & Business Performance

• Drive portfolio growth initiatives across acquisition, cross-sell, upsell, retention, and customer activation.
• Monitor business performance and identify opportunities to improve revenue, profitability, portfolio penetration, and wallet share.
• Support portfolio reviews and recommend actions to achieve business targets.

Portfolio Strategy & Transformation

• Support the development and execution of portfolio strategies to drive sustainable growth and customer engagement.
• Identify opportunities to optimize customer coverage models, improve productivity, and enhance cost-to-serve efficiency.
• Drive portfolio optimization, customer migration, portfolio rationalization, and business improvement initiatives.
• Support strategic projects, digital initiatives, and transformation programmes to improve portfolio economics and customer experience.

Sales & Commercial Partnership

• Partner closely with Sales, Segment, and Product teams to translate customer insights into commercial actions.
• Support business reviews by providing opportunity sizing, customer insights, and performance recommendations.
• Drive campaign adoption, lead conversion, and customer engagement initiatives with frontline teams.
• Act as a trusted business partner in identifying and executing growth opportunities.

Customer & Portfolio Insights

• Conduct customer, product, and portfolio analyses to identify trends, opportunities, and emerging risks.
• Develop customer segmentation and targeting strategies to improve portfolio performance and campaign effectiveness.

Campaign & Initiative Management

• Lead end-to-end execution of customer and portfolio campaigns.
• Oversee lead generation, campaign tracking, performance measurement, and post-implementation reviews.
• Continuously improve targeting strategies, customer engagement, and campaign effectiveness.

Additional Requirements

Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site