VoIP Telecom Operations Lead — Southeast Asia

AI Rudder Pte Ltd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

AI Rudder Pte Ltd is seeking a VoIP/telecom operations expert to manage line resources across Southeast Asia and collaborate with the Shanghai team. The role requires coordinating 20+ vendors, optimizing line performance, and driving automation initiatives.

Fluency in English and Mandarin is essential to liaise with internal teams and external partners. The candidate should have a strong Linux background, scripting skills, and experience with Nginx, MySQL, and ELK to improve troubleshooting and

Qualifications

• 4+ years of hands-on VoIP/telecom line operations.
• Bachelor's degree in Telecommunications/Computer Engineering, IT, or related field.
• Proficient in Linux OS for troubleshooting.
• Experience coordinating 20+ external vendors.
• Fluent in English and Mandarin.
• Experience with scripting languages (Python, Shell, Golang).
• Familiarity with Nginx, MySQL, and ELK.

Responsibilities

• Oversee telecom/line resource operation, integration, and maintenance across 20+ Southeast Asia vendors.
• Organize daily line performance and stability testing to ensure strong connection rates.
• Monitor system alarms and troubleshoot live line issues; resolve telecom problems promptly.
• Coordinate with local vendors to improve line performance and drive issue resolutions.
• Support and resolve concerns raised by CSM and internal teams regarding telecom matters.
• Manage physical SIM cards for outbound calls, including refresh cycles and on-site travel as needed.
• Initiate development of an automated O&M platform to improve efficiency and standardize processes.

Skills

VoIP specialist

Vendor management

Linux

Scripting (Python)

Shell

Golang

Nginx

MySQL

ELK

English & Mandarin

Education

Bachelor's degree in Telecommunications/Computer/IT

Tools

Copilot

Codex

Claude Code

Nginx

MySQL

ELK Stack

Job description

AI Rudder Pte Ltd is seeking a VoIP/telecom operations expert to manage line resources across Southeast Asia and collaborate with the Shanghai team. The role requires coordinating 20+ vendors, optimizing line performance, and driving automation initiatives.

Fluency in English and Mandarin is essential to liaise with internal teams and external partners. The candidate should have a strong Linux background, scripting skills, and experience with Nginx, MySQL, and ELK to improve troubleshooting and