VoIP & UC Infrastructure Engineer

HLB; Petaling Jaya; Sur place; MYR 112 000 - 167 000; Plein temps

Résumé du poste

Hong Leong Bank is seeking an Infrastructure Engineer to oversee end-to-end administration, maintenance, and optimization of voice, video, and document imaging systems across Malaysia’s branches and corporate centers.

You will manage PABX ecosystems (Avaya, Cisco CUCM, Volare, Asterisk), cloud collaboration (Webex), voice recording (Verint), and billing (Imagicle, Uniflow), ensuring regulatory compliance and 99.9% uptime.

Qualifications

• Hands-on experience with Cisco CUCM and Avaya PABX.
• Proficiency in Verint Witness, Imagicle Billing, and Webex Administration.
• Good understanding of Windows Server (WINS) and basic networking for IP-telephony troubleshooting.

Responsabilités

• Manage and maintain multi-vendor PABX environments including Avaya, Cisco CUCM, Volare IPPBX, and Asterisk.
• Perform routine hardware maintenance, software upgrades, and security patching to ensure 99.9% uptime.
• Administer user lifecycles: extension creation, staff movements/resignations, and handset deployment.
• Support legacy Analogue/Keyphone systems, Siemens, including line patching and hardware relocation.
• Administer cloud-based collaboration platforms including Cisco Webex.
• Manage Voice Recording compliance (Verint, Avaya ACR) and Call Billing (Imagicle and Uniflow).
• Maintain servers, storage, and software upgrades for Voice Recorders (VERINT Witness, AVAYA ACR, IMAGICLE, Volare) and Call Billing systems (IMAGICLE and UNIFLOW).
• Generate monthly billing reports and manage system licenses/user profiles.
• Provide SME for infrastructure projects, including Call Center IVR refreshes and SIP Telephony migrations.
• Lead Cutover Standby during migrations or relocations (e.g., Singapore-Malaysia projects).

Connaissances

Cisco CUCM

Avaya PABX

UC platforms

IP-telephony troubleshooting

Executive support

Outils

Asterisk

Volare IPPBX

Webex Administration

Verint Witness

Imagicle Billing

Uniflow

AVAYA ACR

Windows Server (WINS)

Description du poste

Hong Leong Bank is seeking an Infrastructure Engineer to oversee end-to-end administration, maintenance, and optimization of voice, video, and document imaging systems across Malaysia’s branches and corporate centers.

You will manage PABX ecosystems (Avaya, Cisco CUCM, Volare, Asterisk), cloud collaboration (Webex), voice recording (Verint), and billing (Imagicle, Uniflow), ensuring regulatory compliance and 99.9% uptime.