Senior Client Retention & Engagement Manager

AvaTrade; Kuala Lumpur; On-site; MYR 80,000 - 140,000; Full time

Job summary

AvaTrade is seeking a highly driven Retention Manager (Executive Level) in Kuala Lumpur to strengthen client relationships, activation, and long-term loyalty. You will work with Sales, Marketing, and Customer Support to ensure a seamless lifecycle experience across onboarding, engagement, and upsell initiatives.

The role emphasizes data monitoring, personalized communications, and premium servicing for high-value clients, while upholding regulatory and internal standards.

Qualifications

• Experience in customer retention and client relationship management in financial services.
• Ability to analyze customer data, identify trends, and produce actionable insights.
• Highly organized with strong follow-up discipline.
• Customer-first mindset and ability to handle diverse client personalities.
• Fluency in English; other regional languages are a plus.

Responsibilities

• Maintain client retention and engagement.
• Develop initiatives to improve retention and reduce churn.
• Build relationships through consistent engagement and personalized communication.
• Guide new leads through onboarding and activation of trading tools.
• Coordinate with sales, marketing, and support for seamless client experience.
• Monitor lifecycle metrics and prepare weekly/monthly reports.
• Identify upsell opportunities and promote educational or premium offerings.
• Develop VIP client strategies and maintain high service standards.
• Ensure compliance in all client communications.

Skills

Customer retention

Data analysis

Organizational skills

Customer-first mindset

English fluency

Tools

CRM tools

WhatsApp workflows

Automation systems

Trading platforms MT4/MT5

Job description

AvaTrade is seeking a highly driven Retention Manager (Executive Level) in Kuala Lumpur to strengthen client relationships, activation, and long-term loyalty. You will work with Sales, Marketing, and Customer Support to ensure a seamless lifecycle experience across onboarding, engagement, and upsell initiatives.

The role emphasizes data monitoring, personalized communications, and premium servicing for high-value clients, while upholding regulatory and internal standards.