VIP Desktop Support Engineer - On-Site & On-Call

Axiom Technologies Pty Ltd.; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Engineer to coordinate support activities from basic troubleshooting to complex systems support, with onsite/on-call duties for end-users in the desktop environment.

You will manage desktop incidents, IMAC and desk-side services, deploy Windows images, handle SCCM and patch management, and provide VIP desk-side support while coordinating with vendors and internal teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2+ years of desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiar with ServiceNow, Zendesk, or JIRA ticketing systems.
• Excellent communication and interpersonal skills; strong troubleshooting ability.

Responsibilities

• Coordinate desktop support activities from troubleshooting to complex system support onsite/on-call.
• Manage desktop incidents (hardware and software) through to resolution.
• IMAC and desk-side support services for laptops/desktops, including break-fix tasks.
• Provide Windows images deployment, patch management, and SCCM support.
• Act as site contact for IT issues in absence of other IT support; VIP desk-side support as needed.
• Collaborate with 3rd party vendors and internal IT teams for asset and warranty management.
• Support and maintain endpoint devices, user onboarding, and vulnerability remediation participation.

Skills

Strong communication

Troubleshooting

Problem solving

Interpersonal skills

Education

Bachelor’s degree in Computer Science/IT

Tools

ServiceNow

Zendesk

JIRA

Office 365

Active Directory

SCCM

Intune

Job description

Axiom Technologies is seeking a capable Desktop Support Engineer to coordinate support activities from basic troubleshooting to complex systems support, with onsite/on-call duties for end-users in the desktop environment.

You will manage desktop incidents, IMAC and desk-side services, deploy Windows images, handle SCCM and patch management, and provide VIP desk-side support while coordinating with vendors and internal teams.