Vice President, Operations - RaaS

TP; Malaysia; Presencial; MYR 400.000 - 800.000; Jornada completa

Descripción de la vacante

TP is seeking an executive leader to spearhead Revenue as a Service (RaaS) B2B sales operations across APAC, ensuring excellence in performance and client ROI. You will build CoEs, engage with C-level executives, and drive strategic alignment across diverse markets.

Ideal candidates bring 15+ years in B2B sales operations in APAC, strong P&L management, and a proven track record of scaling regional delivery hubs within a fast-paced, globally connected firm.

Formación

• Bachelor's degree or above required; MBA preferred.
• 15+ years of progressive leadership in B2B Sales operations across APAC.

Responsabilidades

• Lead and oversee RaaS B2B sales operations across APAC client accounts, ensuring SLAs and sales targets.
• Design, launch, and scale CoEs in strategic APAC locations for centralized best practices and tech integration.
• Build and maintain C-level relationships across APAC to drive alignment and retention.
• Manage P&L, budgets, cost control, incentives, and cost-of-sales across APAC RaaS ops.
• Implement lean, data-driven processes and continuous improvement across regional teams.
• Drive agile, high-velocity sales culture across RaaS accounts.
• Recruit and mentor top-tier B2B sales and operations talent in APAC.
• Develop deep local market knowledge on compensation benchmarks and offerings.
• Collaborate with global/regional teams to ensure seamless service delivery.
• Partner with BD to present capabilities to clients and represent the brand at events.
• Support BD and Solutioning to ensure proposed solutions are operationally viable.

Conocimientos

B2B sales operations

APAC leadership

CRM tools

data-driven analytics

P&L management

C-level negotiations

cross-cultural collaboration

Educación

Bachelor's degree or above

MBA preferred

Herramientas

CRM software

Performance dashboards

Descripción del empleo

Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

In this executive leadership role, you will spearhead, scale, and optimize Revenue as a Service (RaaS) B2B sales operations across the Asia-Pacific (APAC) region. You will be responsible for ensuring operational excellence across all existing country operations, establishing state-of-the-art Centers of Excellence (CoEs), and driving high-impact digital transformation and process innovation across the region.

As the executive authority for RaaS in APAC, you will engage directly with C-Level decision-makers - both internally and externally across all APAC countries to align strategic business goals, elevate service delivery standards, and maximize client ROI. You will build, coach, and inspire high-performing B2B sales operational teams, instilling an entrepreneurial performance culture that sets RaaS apart from traditional BPO delivery. The ideal candidate possesses a strategic global mindset, deep familiarity with APAC's diverse commercial landscapes, and a proven track record of converting data-driven insights into operational rigor and commercial growth.

The Responsibilities & Duties

• Lead and oversee RaaS B2B sales operations across all existing APAC client accounts, ensuring consistent delivery against key contractual metrics, sales targets, and service level agreements (SLAs).
• Design, launch, and scale new RaaS Centers of Excellence (CoEs) in strategic APAC locations to centralize best practices, sales methodology, and technology integration.
• Build and maintain trusted relationships with C-level executives, high-level decision-makers, and key client stakeholders across all APAC countries to drive strategic alignment, retention, and account expansion.
• Manage P&L, operational budgets, cost control, sales incentives, and cost-of-sales across all APAC RaaS operations to maximize profitability and resource utilization.
• Implement globally aligned operational strategies, continuously auditing processes to embed lean, data-driven, and continuous improvement methodologies across all regional teams.
• Drive an agile, high-velocity sales culture across all RaaS accounts that differentiates the profile, performance expectations, and talent development of B2B sales teams from traditional service models.
• Identify, recruit, and mentor top-tier B2B sales and operational talent across APAC; coach country-level operational leaders on RaaS best practices as a Subject Matter Expert (SME).
• Drive deep local market knowledge across APAC, including compensation benchmarks, competitive RaaS/B2B offerings, and country-specific client expectations.
• Collaborate with global internal teams, regional leadership, product leads, and external partners to ensure seamless service delivery and cross-border alignment.
• Partner with regional Business Development teams to present RaaS capabilities to potential and existing enterprise clients, acting as an executive brand ambassador at key industry events throughout APAC.
• Support Business Development and Solutioning Team to ensure all proposed solutions are operationally viable and optimal to deliver against client expectations.

The Qualifications

• Bachelor's degree or above is required; Master's/MBA preferred.
• 15+ years of progressive leadership experience in B2B Sales operations, with a strong focus on multi-country management across the APAC region.
• Proven track record of building, launching, and managing regional Centers of Excellence (CoEs) or centralized delivery hubs.
• Extensive experience presenting to, negotiating with, and managing relationships with C-level executives and enterprise-level decision-makers across diverse cultures and time zones.
• Strong business management background with full P&L, budgeting, sales incentive planning, and contract management expertise.
• Strong expertise in B2B sales analytics, CRM tools, pipeline metrics, performance dashboards, and digital transformation initiatives.
• Exceptional communication, cross-cultural collaboration, and matrix management skills required to navigate APAC's complex regional landscapes.

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.