VDI Systems Integration Advisor L2

NTT Communications; Kuala Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

NTT DATA is seeking a highly skilled VDI Systems Integration Advisor to deliver robust, scalable virtualization solutions for large enterprise environments. You will leverage experience with VMware, Citrix, Microsoft technologies and Horizon to support complex VDI and App Delivery projects.

You will interact with clients, drive incident resolution, and contribute to standardization and documentation while participating in a 24/7 on-call rotation. Strong English communication is essential.

Qualifications

• 5+ years IT infrastructure implementation experience.
• 5+ years engineering/support with VMware, Microsoft and Citrix.
• 3+ years experience with Azure Virtual Desktop.
• Windows Networking and Active Directory expertise.
• Experience with enterprise datacenter technologies.

Responsibilities

• Support on escalated incidents from lower levels of support.
• Manage tasks and alerts; respond to critical monitoring events.
• Assess and implement complex VDI/App Delivery projects.
• Support Citrix, VMware, and MS Hyper-V configurations.
• Develop standards and implementation processes for consistency.
• Interact with clients and account managers for complex environments.
• Apply best practices to large-scale projects.
• Create and maintain support documentation and KB articles.
• Understand organizational structure and internal relationships.
• Drive high severity incidents within scope.
• Participate in 24/7 on-call rotation.
• Adhere to ITIL Change Management processes.
• Document tickets and troubleshooting steps accurately.

Skills

IT infrastructure

VMware/Citrix/MS

Azure Virtual Desktop

Active Directory

Windows Networking

Storage basics

Hypervisors

Tools

Omnissa Horizon

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Job Summary

The VDI Systems Integration Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients.

The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments. Applicants should be highly motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and are willing to take on the challenge of dealing with ambiguity. Candidates should also have a broad understanding of both server and desktop / application virtualization.

Responsibilities

• Support on all escalated incidents from lower levels of support.
• Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages.
• Assess and implement complex VDI / App Delivery Virtualization projects using various technologies
• Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms
• Supports his/her team when technical issues rise in his/her scope of expertise.
• Develop repeatable standards and implementation processes to ensure product uniformity and quality
• Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments
• Apply best practices, strategies, methodologies, and approaches to large scale projects
• Create and maintain support documentation, work instructions and knowledge base articles
• Is aware of the organizational and account structure so that he/she anticipates interrelationships within the organization.
• Is available and able to drive high severity incidents that occur within the scope of their role
• Participate in 24/7 on-call rotation
• Adhere to the Change Management and other ITIL processes.
• Accurate ticket documentation of the support request and troubleshooting steps taken

Required Skills

• 5+ years of IT infrastructure technical implementation experience required
• 5+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.
• Advanced and proven track record of engineering and supporting highly available Omnissa Horizon environments (Omnissa Certified Administrator – Horizon (OCA-H)).
• 3+ years of experience with Azure Virtual Desktop.
• Basic knowledge of storage subsystems.
• Server hardware fundamentals
• Basic technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL(VCA VMware Certified Associate highly preferred).
• Extensive skills with Windows Networking, Active Directory, and profile management.
• Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
• Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates.
• Demonstrated engineering expertise (gather requirements, problem solve and recommend) in mid-sized customer environments
• Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements
• Respect deadlines and procedures agreed at team level or with the customer
• Ability to listen, learn and improve
• Excellent English skills, both written and verbal
• Nice to have: Windows 365, AWS Workspaces

Workplace type:

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us.