VDI Systems Integration Advisor L2

NTT DATA, Inc.; Petaling Jaya; On-site; MYR 167,400 - 279,000; Full time

Job summary

NTT DATA, Inc. is seeking a VDI Systems Integration Advisor in Malaysia to deliver robust and stable VDI and App Delivery solutions for enterprise clients. The role requires hands-on experience with Citrix, VMware and MS Hyper‑V, strong leadership and collaboration across teams.

You will assess complex requirements, develop repeatable standards, support 24/7 on‑call incidents and ensure documentation and ITIL practices are followed. Excellent English communication is essential.

Qualifications

• 5+ years of IT infrastructure implementation experience.
• 5+ years of engineering and/or support in VMware, Microsoft and Citrix.
• Advanced and proven Omnissa Horizon experience (OCA-H).
• 3+ years with Azure Virtual Desktop.
• Strong knowledge of Windows Networking, AD and profile management.

Responsibilities

• Support escalated incidents across lower support levels.
• Manage alerts and respond to server outages and critical issues.
• Assess and implement complex VDI / App Delivery projects.
• Support Citrix, VMware and MS Hyper‑V configurations and standards.
• Interact with clients and account managers to support complex environments.
• Develop repeatable standards and ensure product quality.
• Create and maintain support documents and knowledge base articles.
• Participate in 24/7 on‑call rotation and adhere to ITIL processes.

Skills

IT infrastructure

VDI / App Delivery

Azure Virtual Desktop

Citrix

VMware

MS Hyper-V

English communication

ITIL processes

Tools

Citrix

VMware

MS Hyper-V

Azure

Omnissa Horizon

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Job Summary

The VDI Systems Integration Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients. The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments. Applicants should be highly motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and are willing to take on the challenge of dealing with ambiguity. Candidates should also have a broad understanding of both server and desktop / application virtualization.

Responsibilities

• Support on all escalated incidents from lower levels of support.
• Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages.
• Assess and implement complex VDI / App Delivery Virtualization projects using various technologies.
• Support complex system configurations and standards for Citrix, VMware and MS Hyper‑V platforms.
• Supports his/her team when technical issues rise in his/her scope of expertise.
• Develop repeatable standards and implementation processes to ensure product uniformity and quality.
• Directly interact with clients, account managers, and peers in support of complex VDI / App Delivery environments.
• Apply best practices, strategies, methodologies, and approaches to large scale projects.
• Create and maintain support documentation, work instructions and knowledge base articles.
• Is aware of the organizational and account structure so that he/she anticipates interrelationships within the organization.
• Is available and able to drive high severity incidents that occur within the scope of their role.
• Participate in 24/7 on‑call rotation.
• Adhere to the Change Management and other ITIL processes.
• Accurate ticket documentation of the support request and troubleshooting steps taken.

Required Skills

• 5+ years of IT infrastructure technical implementation experience required.
• 5+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.
• Advanced and proven track record of engineering and supporting highly available Omnissa Horizon environments (Omnissa Certified Administrator – Horizon (OCA‑H)).
• 3+ years of experience with Azure Virtual Desktop.
• Basic knowledge of storage subsystems.
• Server hardware fundamentals.
• Basic technical knowledge on on‑premise hypervisors (vSphere, XenServer, Microsoft Hyper‑V) and SQL (VCA VMware Certified Associate highly preferred).
• Extensive skills with Windows Networking, Active Directory, and profile management.
• Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices.
• Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates.
• Demonstrated engineering expertise (gather requirements, problem solve and recommend) in mid‑sized customer environments.
• Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements.
• Respect deadlines and procedures agreed at team level or with the customer.
• Ability to listen, learn and improve.
• Excellent English skills, both written and verbal.
• Nice to have: Windows 365, AWS Workspaces.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.