User Operations & Education Specialist

Crypto Pro Network; Shah Alam; On-site; MYR 36,000 - 48,000; Full time

Job summary

A financial technology firm in Shah Alam, Malaysia is looking for an Operations Associate to assist users in navigating the platform and provide excellent customer support. The successful candidate will analyze user challenges, answer questions, and contribute to technical content. Candidates should have at least 2 years of experience, a relevant bachelor's degree, and strong communication skills. A passion for Ethereum is a plus. This is an excellent opportunity for self-motivated individuals.

Qualifications

• At least 2 years of experience as an Operations Associate or similar CS role.
• Experience with help desk software and remote support tools is required.
• Self-motivated and able to work independently with minimal supervision.

Responsibilities

• Assist users globally with navigating the platform.
• Respond to user questions in a timely and accurate manner.
• Analyze and report bugs with the product.
• Monitor social media channels to gauge community pulse.

Skills

Strong command in English (both written and spoken)

Excellent communication skills

Problem-solving skills

Ability to handle user questions politely and patiently

Skill in identifying trends between support tickets

Empathy with users less knowledgeable about blockchain

Education

Bachelor's degree in English, communications, linguistics, or related field

Tools

Help desk software

Remote support tools

Job description

A financial technology firm in Shah Alam, Malaysia is looking for an Operations Associate to assist users in navigating the platform and provide excellent customer support. The successful candidate will analyze user challenges, answer questions, and contribute to technical content. Candidates should have at least 2 years of experience, a relevant bachelor's degree, and strong communication skills. A passion for Ethereum is a plus. This is an excellent opportunity for self-motivated individuals.