Operations Associate

Crypto Pro Network; Shah Alam; On-site; MYR 36,000 - 48,000; Full time

Job summary

A financial technology firm in Shah Alam, Malaysia is looking for an Operations Associate to assist users in navigating the platform and provide excellent customer support. The successful candidate will analyze user challenges, answer questions, and contribute to technical content. Candidates should have at least 2 years of experience, a relevant bachelor's degree, and strong communication skills. A passion for Ethereum is a plus. This is an excellent opportunity for self-motivated individuals.

Qualifications

• At least 2 years of experience as an Operations Associate or similar CS role.
• Experience with help desk software and remote support tools is required.
• Self-motivated and able to work independently with minimal supervision.

Responsibilities

• Assist users globally with navigating the platform.
• Respond to user questions in a timely and accurate manner.
• Analyze and report bugs with the product.
• Monitor social media channels to gauge community pulse.

Skills

Strong command in English (both written and spoken)

Excellent communication skills

Problem-solving skills

Ability to handle user questions politely and patiently

Skill in identifying trends between support tickets

Empathy with users less knowledgeable about blockchain

Education

Bachelor's degree in English, communications, linguistics, or related field

Tools

Help desk software

Remote support tools

Job description

Overview

As Operations Associate at Etherscan, you will be able to:

• Assist users from all over the world to navigate Etherscan and Ethereum
• Write tutorials and explainers simplifying technical content for the average user
• Learn and explain the latest developments in a fast-growing platform and industry

Responsibilities

• Respond to user questions in a timely and accurate way
• Identify user challenges and explain how related features can help
• Analyze and report bugs with the product
• Share feature requests and user feedback with the team
• Proactively update off-chain metadata to the website quickly and correctly
• Help with the curation of Ethereum & Etherscan FAQs
• Process technical information into simple, digestible content
• Monitor various social media channels such as Twitter and Reddit to both gauge community pulse and answer Etherscan-related questions

Qualifications

• At least 2 Years of experience as an Operations Associate or similar CS role
• A Bachelor's degree in English, communications, linguistics, or related field
• Experience using help desk software and remote support tools
• Strong command in English (both written and spoken)
• Excellent communication and problem-solving skills
• Skill at identifying common trends between support tickets to preempt issues and bugs
• High empathy with users less knowledgeable about blockchain and cryptocurrencies
• Ability to handle all types of user questions politely and patiently, with assertiveness when necessary
• Self-motivated and able to work independently with minimal supervision
• Extra points if you are passionate and knowledgeable about Ethereum