User Engagement Advocate – SMB Growth (Hybrid)

Bentley Systems; Petaling Jaya; Híbrido; MYR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bentley Impact Day

Recognition programs

Global wellbeing initiatives

Inclusion and belonging

Descripción de la vacante

Bentley Systems is seeking a User Engagement Advocate SMB in Malaysia to nurture our growing SMB and e-commerce customer base. You will own the post-purchase journey from onboarding to expansion, building strong relationships, and collaborating with Product, Sales, and Marketing to maximize value and advocacy.

The role may require travel to user sites, and a hybrid work setup is available. You should have 2–5 years of experience in customer success or sales, with excellent communication and a

Formación

• Experience in customer success, account management, or sales (2–5 years).
• Excellent listening and communication skills, both written and spoken.
• Familiarity with PowerBI and/or Salesforce is a plus.
• Ability to interpret data to guide decisions and drive outcomes.
• Self-motivated, independent, and able to collaborate in a team.

Responsabilidades

• Drive SMB customer growth and post-purchase expansion.
• Own onboarding and ongoing engagement to maximize value.
• Identify upsell/cross-sell opportunities within existing customers.
• Build strong, long-lasting relationships with users.
• Collaborate with Product, Sales, and Success teams for seamless experience.
• Provide feedback to Product and Marketing to enhance user advocacy.
• Travel to user sites as needed for meetings and support.

Conocimientos

Active listening

Written communication

Verbal communication

PowerBI

Salesforce

Data-driven decisions

Descripción del empleo

Bentley Systems is seeking a User Engagement Advocate SMB in Malaysia to nurture our growing SMB and e-commerce customer base. You will own the post-purchase journey from onboarding to expansion, building strong relationships, and collaborating with Product, Sales, and Marketing to maximize value and advocacy.

The role may require travel to user sites, and a hybrid work setup is available. You should have 2–5 years of experience in customer success or sales, with excellent communication and a