Assistant Tele Marketing Specialist

TDCX Malaysia; Malaysia; Hybrid; MYR 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Social security coverage

Flexible work arrangements

Learning & development programs

Job summary

TDCX Malaysia is seeking a customer relations specialist to support clients across campaigns via phone, email, chat and social media. This role emphasizes service quality, problem solving and effective communication in English and local markets.

We welcome diploma graduates or degree holders with 2 years of experience, though fresh graduates are encouraged to apply. Flexible work arrangements and comprehensive benefits are offered.

Qualifications

• Diploma or higher degree required (any field).
• 2 years of related experience preferred; fresh graduates encouraged.
• Strong communication, time management, and multitasking skills.

Responsibilities

• Provide thorough support and follow-up at all stages of Customer Relation.
• Handle general enquiries, selling process and after-sale service across channels (phone, email, website, web chat, social media).
• Answer calls and inquiries including information requests on campaigns and quotes.
• Handle and qualify incoming complaints, ensuring agents provide necessary assistance to resolve.
• Manage outbound campaigns with advance notice to TDCX.
• Convert direct and indirect traffic into sales while delivering high-quality service.
• Perform other duties to maintain the Quality Management System.

Skills

Customer service

Communication

Time management

Multitasking

Education

Diploma or higher degree

Tools

CRM systems

MS Office

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Ensure a thorough support and follow-up at all stages of the Customer Relation
• General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, social media.
• Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests.
• Handling and qualifying incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to Client in order to solve them or in specific cases.
• Handling outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX.
• Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide a high quality of customer service.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le