Urgent! Creative Review Specialist (Night Shift)

TDCX Malaysia; Kuala Lumpur; Vor Ort; MYR 28.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Incentive/Bonus

Commission Plan

Zusammenfassung

TDCX Malaysia is seeking a Creative Review Specialist for night shift to thoroughly review digital advertising creatives for policy compliance, safety, and regulatory adherence.

You will document decisions, handle tickets, and escalate complex cases to policy leads to maintain platform integrity.

Qualifikationen

• Minimum educational requirement is SPM graduate or equivalent.
• 1–2 years of experience in content moderation, Trust & Safety, ad operations, customer support, data labeling, or a related operational role; relevant internship or graduate experience will also be considered.
• Excellent English communication and customer service skills, with proficiency at CEFR Level C1 or higher (spoken, written, and reading).

Aufgaben

• Review, assess, and approve or reject advertising creatives based on established platform policies and regulatory requirements.
• Identify and promptly remove inappropriate or policy-violating content in accordance with established procedures.
• Maintain a strong understanding of content policies, review procedures, and enforcement guidelines.
• Manage ticket-based requests and communicate advertising content review decisions clearly and accurately.
• Escalate edge cases, ambiguous content, and novel policy violations to policy leads, documenting the rationale in the ticketing system.
• Identify emerging content risks, including scams, and elevate findings through appropriate channels.
• Review, assess, and approve or reject advertising creatives based on established platform policies and regulatory requirements.

Kenntnisse

Content moderation

Customer service

English (CEFR C1)

Ausbildung

SPM graduate or equivalent

Jobbeschreibung

Urgent! Creative Review Specialist (Night Shift)

As a Creative Review Specialist, you will review digital advertising creatives to ensure compliance with platform policies, content guidelines, and applicable regulatory requirements. You will assess potentially inappropriate content, document review decisions, and elevate complex cases to help maintain platform safety, quality, and integrity.

Responsibilities

• Review, assess, and approve or reject advertising creatives based on established platform policies and regulatory requirements.
• Identify and promptly remove inappropriate or policy-violating content in accordance with established procedures.
• Maintain a strong understanding of content policies, review procedures, and enforcement guidelines.
• Manage ticket-based requests and communicate advertising content review decisions clearly and accurately.
• Escalate edge cases, ambiguous content, and novel policy violations to policy leads, documenting the rationale in the ticketing system.
• Identify emerging content risks, including scams, and elevate findings through appropriate channels.
• Review, assess, and approve or reject advertising creatives based on established platform policies and regulatory requirements.

Job Requirements

• Minimumeducational requirement is SPM graduate or equivalent.
• 1–2 years of experience in content moderation, Trust & Safety, ad operations, customer support, data labeling, or a related operational role; relevant internship or graduate experience will also be considered.
• Excellent English communication and customer service skills, with proficiency at CEFR Level C1 or higher (spoken, written, and reading).

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

• Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le