Unix Support Engineer

Persistent Systems; Selangor; Vor Ort; MYR 120.000 - 190.000; Vollzeit

Benefits dieser Stelle

Health & wellness program

Gym access

Group term life insurance

Career development opportunities

Zusammenfassung

Persistent Systems in Selangor, Malaysia, is seeking an experienced IT support engineer to provide top-tier L1/L2 support for enterprise customers. You will troubleshoot Linux/Unix, perform RCA, document issues, and collaborate with global teams, with shift coverage and on-site office work.

The role requires 8+ years in support, fluency in English and Mandarin, strong networking basics, backup/recovery knowledge, and the ability to escalate when needed.

Qualifikationen

• 8+ years in IT support or related field.
• Strong command of English and Mandarin for customer interactions.
• Hands-on Linux/Unix troubleshooting and basic networking knowledge.
• Experience with incident management and RCA documentation.
• Ability to work in a fast-paced, customer-focused environment.

Aufgaben

• Deliver L1/L2 support for enterprise customers via phone, email, and on-site when required.
• Troubleshoot Linux/Unix issues, perform RCA, and document resolutions.
• Coordinate with global teams to ensure customer success.
• Escalate complex cases and mentor junior engineers.
• Maintain clear and thorough case documentation in the CRM.

Kenntnisse

Linux/Unix troubleshooting

English & Mandarin fluency

Incident management

Documentation & RCA

Networking basics

Backup/Recovery knowledge

Customer communication

Office on-site work

Tools

CRM tools

Remote support tools

Jobbeschreibung

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix? Assessment 2026 and Software Product Engineering PEAK Matrix? Assessment 2026

Location: Selangor, Malaysia

Experience: 8 + Years

Job Type: Full-Time Employment

Mandatory Mention 3 skills: Linux, SQL, Support

What You'll Do:

• Delivering top-tier support for complex, show-stopper issues through phone, email, and remote assistance including working with enterprise customers.
• Manage L1 support activities to deliver efficient incident handling and customer support.
• Commitment to ensuring the success and fulfillment of our global customer base.
• Managing a high volume of cases while ensuring a high rate of successful resolutions.
• Possessing strong written and verbal communication abilities, with a focus on detailed case documentation.
• Demonstrating the ability to work both independently and collaboratively, crafting optimal solutions to customer issues and ensuring quality outcomes.
• Replicating technical problems internally for better understanding and resolution.
• Continuously acquiring and applying knowledge from internal community resources.
• Recognizing when cases need to be escalated due to technical complexities or strategic considerations.
• Mentor and coach new engineers in the team.
• Leveraging internal labs and simulators for testing and analysis.
• Effective communication skills to clearly articulate issues and provide appropriate solutions or action plans to customers.
• Contributing productively to weekend shifts, ensuring consistent support
• Utilizing productivity tools like softphone systems and CRM ticketing platforms effectively.

Required Skills/Experience:

• Support/Customer Service Experience – minimum 5-8 Years industry experience.
• Strong command of both spoken and written English, along with fluency in Mandarin, enabling effective communication and support for Mandarin-speaking clients.
• Deep understanding of Linux/Unix Platform and be able to troubleshoot OS related issues like process crash, high resource usage issues
• Good understanding of Linux/Unix clusters
• Hands on experience in Linux/Unix file systems and multipathing related troubleshooting
• Hands on experience in one of these technology areas - Oracle, HANA, DB2, MySQL or any other DBs, Bare metal recovery, Snapshot backups
• Ability to perform deep dive troubleshooting of performance related issues and provide RCA to the customers
• Intermediate to Advanced[SV1] understanding of network principles and familiarity with network debugging tools like Wireshark, tcpdump, and others.
• Understanding of backup-related issues and experience with tools for OS and application recovery.
• Ability to document the issue and should be able to elevate it to higher level independently.
• Ability to learn new technologies and apply this knowledge to troubleshoot various system and application problems.
• Ability to thrive in a dynamic setting, quickly adapting to changing priorities & maintaining composure & effectiveness under pressure.
• A solid foundation in relevant technologies with a commitment to staying informed about industry trends & emerging tools.
• Shift Timing – 9AM – 6PM MYT
• This role requires working from the office on a full-time basis to support operational coordination, collaboration with stakeholders, and customer engagements.
• On-Call support – sometime , not always

Expertise You'll Bring:

• A dynamic & challenging work environment with opportunities for personal & professional growth.
• Competitive salary & benefits package.
• Comprehensive health & wellness programs including gym access, health cover, & mental health support to ensure the wellbeing of our employees.
• A workplace that fosters a supportive & collaborative culture, encouraging team engagement, open communication, & mutual respect, creating an empowering environment for all employees.
• Access to a range of training & development opportunities to enhance your skills & knowledge, keeping you at the forefront of industry practices.
• Provision of state-of-the-art technology & tools to ensure you have everything needed to excel in your role.
• A culture that recognizes & rewards hard work and achievements, including performance bonuses, awards, & career advancement opportunities.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.

If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.?