Collections Officer

OCBC Bank (Hong Kong) Limited; Kuala Lumpur; On-site; MYR 35,000 - 55,000; Full time

Benefits offered by this job

Competitive base salary

Holistic, flexible benefits

Learning and professional development opportunities

Job summary

OCBC Bank (Hong Kong) Limited is looking for a Collections Officer in Kuala Lumpur. In this role, you will perform collection activities, monitor delinquent accounts, and achieve individual collection KPIs. Strong communication and negotiation skills are essential.

The ideal candidate will have a diploma or degree in a relevant field with 1–3 years of experience, preferably in banking. Competitors will enjoy a competitive salary and a suite of flexible benefits designed for wellbeing and growth.

Qualifications

• 1–3 years of experience in collections or customer service, preferably in banking.
• Ability to work under pressure and meet targets.
• Basic knowledge of collections processes and regulations.

Responsibilities

• Perform collection activities to recover outstanding accounts.
• Monitor assigned portfolio and follow up on delinquent accounts.
• Achieve individual collection KPIs and targets.
• Handle customer enquiries and negotiate repayment plans.
• Escalate complex cases to supervisor where required.
• Ensure compliance with internal policies and regulatory requirements.
• Maintain accurate records and update systems timely.
• Assist in reporting and tracking of collection performance.

Skills

Communication and negotiation skills

Detail-oriented

Customer service

Follow-up discipline

Education

Diploma/Degree in Business, Finance or related field

Tools

MS Excel

Basic reporting tools

Job description

Collections Officer page is loaded## Collections OfficerApplyremote type: Onsitelocations: OCBC Malaysia, Menara GE2time type: Full timeposted on: Posted Todayjob requisition id: JR00008844# **WHO WE ARE:**As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# * Perform collection activities (calls, follow-ups, reminders) to recover outstanding accounts* Monitor assigned portfolio and follow up on delinquent accounts* Achieve individual collection KPIs and targets* Handle customer enquiries and negotiate repayment plans* Escalate complex cases to supervisor where required* Ensure compliance with internal policies and regulatory requirements* Maintain accurate records and update systems timely* Assist in reporting and tracking of collection performance# * Diploma/Degree in Business, Finance or related field* 1–3 years of experience in collections or customer service (banking preferred)* Good communication and negotiation skills* Detail-oriented with strong follow-up discipline* Ability to work under pressure and meet targets* Basic knowledge of collections processes and regulations* Proficient in MS Excel and basic reporting tools# # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.### Collaboration & Teamwork*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*