Head of Unit, Operations Support

Businesslist; Klang City; On-site; MYR 89,000 - 123,000; Full time

Job summary

Businesslist in Klang, Selangor, Malaysia, seeks a Head of Unit, Operations Support to oversee recording and reconciliation of collections, payment verification and banking-in activities. Lead and develop the Operations Support team while ensuring compliance with policies and controls.

The role requires a minimum 5 years in related functions, a strong leadership track record, and the ability to manage end-to-end payment processes in a public-listed company setting.

Qualifications

• Minimum Degree in Accounting, Finance, Economics, Business or equivalent qualification.
• Minimum 5 years’ experience in operations, collections, payment processing, reconciliation, banking operations, internal controls or related functions.
• Strong leadership skills with the ability to lead, coach, support and develop team members to achieve business objectives.
• Highly detail-oriented with strong analytical and problem-solving skills, particularly in transaction accuracy, reconciliation, payment verification and identifying discrepancies or irregularities.
• Excellent cross-functional communication and stakeholder management skills, with the ability to work effectively with different teams and stakeholders at various levels.
• Willing to work in Klang.

Responsibilities

• Ensure all collections are properly recorded and reconciled.
• Raise discrepancies to Collections team for investigation and resolution.
• Escalate irregularities to the Division Head of HP Business & Operations.
• Improve internal controls and risk management across end-to-end payment collection process.
• Appoint outsource vendors for the Collections team to ensure safe banking-in of cash and cheques.
• Verify payments to the right party, for the right purpose, timely and accurately.
• Ensure banked-in collections and payments are reflected in the bank book.
• Lead, manage, support and develop team members to reach their potential.
• Align plans and initiatives with the Company’s objectives.
• Comply with legislation and Company policies and SOPs.
• Develop and enhance departmental systems, infrastructure, policies and processes.
• Perform other duties as assigned.

Skills

Leadership

Analytical skills

Attention to detail

Cross-functional communication

Problem solving

Education

Degree in Accounting/Finance/Economics/Business

Job description

Posting Date : 19 Aug 2026 | Close Date :17 Nov 2026

Position: Head of Unit, Operations Support

Client : A well-established, public-listed company in Malaysia with a strong presence in auto financing and a stable, growing business.

Location: Klang, Selangor, Malaysia

Working hours: Mon-Fri, 9:30 AM – 6:30 PM (Flexible working hours). Early departure is permissible upon manager approval once daily tasks are completed

Salary: Negotiable up to RM11,000

About The Role

The Head of Unit, Operations Support (Manager, OP & DT Unit) is responsible for overseeing the accurate recording and reconciliation of collections, payment verification, banking-in activities and bank book updates. The role also manages and improves internal controls and risk management across the end-to-end payment collection process, escalates discrepancies and irregularities, and leads and develops the Operations Support team in alignment with the Company’s objectives, policies and compliance requirements.

Primary Duties / Responsibilities

• Responsible for ensuring all collections are properly recorded and reconciled.
• Raise any identified discrepancies to the Collections team for investigation and resolution.
• Escalate any irregularities to the Division Head of HP Business & Operations.
• Manage, propose and improve the effectiveness of internal controls and risk management across the end-to-end payment collection process.
• Responsible for appointing outsource vendors for the Collections team to ensure banking-in of cash and cheques is handled safely and credited into the Company’s bank accounts.
• Ensure payments are verified to the right party, for the right intended purpose, accurately and in a timely manner.
• Ensure all banked-in collections and payments are accurately reflected in the bank book.
• Lead, manage, support and develop team members to help them reach their full potential and achieve their goals.
• Ensure all plans and initiatives are aligned with the Company’s overall business objectives.
• Comply with all relevant legislation and the Company’s standard operating policies, processes and practices.
• Develop, review and enhance departmental systems, infrastructure, policies and processes to support business and people strategies.
• Perform other duties as assigned by the direct supervisor or required by the Company.

Requirements

• Minimum Degree in Accounting, Finance, Economics, Business or any relevant and equivalent qualification. Diploma holders with substantial and relevant experience may also be considered.
• Minimum 5 years’ experience in operations, collections, payment processing, reconciliation, banking operations, internal controls or related functions.
• Strong leadership skills with the ability to lead, coach, support and develop team members to achieve business objectives.
• Highly detail-oriented with strong analytical and problem-solving skills, particularly in transaction accuracy, reconciliation, payment verification and identifying discrepancies or irregularities.
• Excellent cross-functional communication and stakeholder management skills, with the ability to work effectively with different teams and stakeholders at various levels.
• Willing to work in Klang.

Sub Specialization : Banking and Financial Services;Others Type of Employment : Permanent Minimum Experience : 5 Years

Work Location : Selangor Salary Range : RM 8,000 - RM 11,000