Unified Communications Lead: Cisco UC & Teams Architect

United Overseas Bank Limited; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

6255 UOB Innovation Hub 2 Sdn Bhd is seeking an experienced Unified Communications and Collaboration lead to design, deploy, administer, and optimize enterprise UC and contact center platforms. You will manage Cisco UC environments (CUCM, Unity Connection, UCCX/UCCE), support Teams Voice/Direct Routing, SIP trunks, SBCs, and telephony infrastructure, and drive upgrades and disaster recovery.

Collaborate with network, security and business stakeholders to ensure security, compliance, and

Qualifications

• 7+ years enterprise UC and Collaboration experience.
• Experience managing Cisco UC environments (CUCM, Unity, UCCX/UCCE).
• Hands-on with SIP Trunks, SBCs, and voice gateways.

Responsibilities

• Lead design, deployment, administration, and optimization of enterprise UC and contact center platforms.
• Manage Cisco UC environments (CUCM, Unity Connection, Expressway) and contact center solutions.
• Maintain SIP trunking, SBCs, voice gateways, and telephony infrastructure.
• Support Microsoft Teams Voice integration, Direct Routing, and telephony migration initiatives.
• Administer call recording and workforce optimization platforms (NICE and Verint).
• Drive platform upgrades, migrations, capacity planning, high availability, and disaster recovery.
• Escalation point for critical voice incidents (L3/L4).
• Collaborate with network, security, infrastructure, and business stakeholders on strategic initiatives.
• Ensure solutions meet security, compliance, operational, and availability requirements.
• Lead vendor engagements, support contracts, and technology roadmaps.

Skills

Cisco Unified Communications

Teams Voice / Direct Routing

Voice infrastructure troubleshooting

Stakeholder collaboration

Tools

CUCM

Unity Connection

UCCX/UCCE

SIP Trunks

SBCs

Job description

6255 UOB Innovation Hub 2 Sdn Bhd is seeking an experienced Unified Communications and Collaboration lead to design, deploy, administer, and optimize enterprise UC and contact center platforms. You will manage Cisco UC environments (CUCM, Unity Connection, UCCX/UCCE), support Teams Voice/Direct Routing, SIP trunks, SBCs, and telephony infrastructure, and drive upgrades and disaster recovery.

Collaborate with network, security and business stakeholders to ensure security, compliance, and