Unified Communications Lead

United Overseas Bank Limited; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

6255 UOB Innovation Hub 2 Sdn Bhd is seeking an experienced Unified Communications and Collaboration lead to design, deploy, administer, and optimize enterprise UC and contact center platforms. You will manage Cisco UC environments (CUCM, Unity Connection, UCCX/UCCE), support Teams Voice/Direct Routing, SIP trunks, SBCs, and telephony infrastructure, and drive upgrades and disaster recovery.

Collaborate with network, security and business stakeholders to ensure security, compliance, and

Qualifications

• 7+ years enterprise UC and Collaboration experience.
• Experience managing Cisco UC environments (CUCM, Unity, UCCX/UCCE).
• Hands-on with SIP Trunks, SBCs, and voice gateways.

Responsibilities

• Lead design, deployment, administration, and optimization of enterprise UC and contact center platforms.
• Manage Cisco UC environments (CUCM, Unity Connection, Expressway) and contact center solutions.
• Maintain SIP trunking, SBCs, voice gateways, and telephony infrastructure.
• Support Microsoft Teams Voice integration, Direct Routing, and telephony migration initiatives.
• Administer call recording and workforce optimization platforms (NICE and Verint).
• Drive platform upgrades, migrations, capacity planning, high availability, and disaster recovery.
• Escalation point for critical voice incidents (L3/L4).
• Collaborate with network, security, infrastructure, and business stakeholders on strategic initiatives.
• Ensure solutions meet security, compliance, operational, and availability requirements.
• Lead vendor engagements, support contracts, and technology roadmaps.

Skills

Cisco Unified Communications

Teams Voice / Direct Routing

Voice infrastructure troubleshooting

Stakeholder collaboration

Tools

CUCM

Unity Connection

UCCX/UCCE

SIP Trunks

SBCs

Job description

Company: 6255 UOB Innovation Hub 2 Sdn Bhd

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Lead the design, deployment, administration, and optimization of enterprise Unified Communications and Contact Center platforms.


• Manage and support large‑scale Cisco UC environments including CUCM, Unity Connection, Expressway, and Contact Center solutions.


• Maintain and optimize SIP trunking, SBCs, voice gateways, and telephony infrastructure.


• Support Microsoft Teams Voice integration, Direct Routing, and telephony migration initiatives.


• Administer call recording and workforce optimization platforms including NICE and Verint solutions.


• Drive platform upgrades, migrations, capacity planning, high availability, and disaster recovery activities.


• Act as L3/L4 escalation point for critical voice and contact center incidents.


• Collaborate with network, security, infrastructure, and business stakeholders on strategic communication initiatives.


• Ensure solutions meet security, compliance, operational, and availability requirements.


• Lead vendor engagements, support contracts, and technology roadmap planning.

Must‑Have Requirements

• 7+ years of experience in Enterprise Unified Communications and Collaboration.


• 5+ years managing Cisco Unified Communications environments.


• Hands‑on experience with: CUCM Cisco Unity Cisco UCCX or UCCE SIP Trunks SBCs Voice Gateways Experience supporting enterprise contact center technologies.


• Experience with Microsoft Teams Voice or Direct Routing.


• Strong troubleshooting experience across voice, telephony, collaboration, and contact center environments.

Additional Requirements

Develop, Engage, Execute, Strategise Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site