Travel Sales Support & Data Liaison (Night Shift)

Dida; Kampung Malaysia Tambahan; On-site; MYR 24,000 - 36,000; Full time

Job summary

Dida in Kuala Lumpur, Malaysia is seeking a Sales Support/Administrative professional to join our team. You will provide troubleshooting assistance for customer issues and account statuses, while supporting the sales team with data, guides, paperwork, and reports to drive success.

The role requires prior travel industry experience, excellent communication, and strong organizational skills. Proficiency in MS Office and CRM software is essential; Mandarin fluency is required and night shifts are

Qualifications

• Troubleshoot customer issues, account statuses, and operational problems.
• Support sales team with data, guides, paperwork, and reports to aid the sales process.
• Develop and monitor performance indicators for small accounts.
• Review pending orders and customer requests to ensure excellent service.

Responsibilities

• Troubleshoot customer issues, account statuses, and operations; escalate as needed.
• Support sales team with data, guides, documents, and reports.
• Develop and monitor KPIs for small accounts.
• Review pending orders and customer requests to ensure excellent service.

Skills

Strong communication

Interpersonal skills

Customer-focused mindset

Night shift willingness

Fluent in Mandarin

Travel industry experience

Attention to detail

Tools

MS Office

CRM software

Job description

Dida in Kuala Lumpur, Malaysia is seeking a Sales Support/Administrative professional to join our team. You will provide troubleshooting assistance for customer issues and account statuses, while supporting the sales team with data, guides, paperwork, and reports to drive success.

The role requires prior travel industry experience, excellent communication, and strong organizational skills. Proficiency in MS Office and CRM software is essential; Mandarin fluency is required and night shifts are