Travel Concierge (Mandarin-Speaking) – Customer Support

EU Holidays Pte Ltd; Malacca City; On-site; MYR 22,320 - 44,640; Full time

Benefits offered by this job

Incentives and commissions

Performance bonus

Annual leave

Medical leave

Company dinners

Job summary

EU Holidays Pte Ltd in Melaka/Kuala Lumpur seeks a customer service professional to assist Mandarin-speaking and English-speaking customers, coordinate bookings, payments, and travel documents, and provide tour information. You may lead overseas tours as needed and collaborate with sales and operations teams.

The role offers a pathway to growth within a travel-focused team, with incentives and regular rewards for outstanding performance.

Qualifications

• Proven customer service experience preferred.
• Able to communicate clearly with customers.
• Knowledge of travel or tour-related services is a plus.

Responsibilities

• Handle customer inquiries via phone, email, and in person.
• Assist with bookings, payments, and travel documentation.
• Provide accurate information on tour packages and services.
• Support customers before and during their trips.
• Lead overseas tours as a tour manager when required.
• Coordinate with sales and operations teams.

Skills

Customer Service

Customer Relationship Management

Greeting Customers

Customer Inquiries

Customer Support

Customer Service Desk

Customer Contacts

Job description

EU Holidays Pte Ltd in Melaka/Kuala Lumpur seeks a customer service professional to assist Mandarin-speaking and English-speaking customers, coordinate bookings, payments, and travel documents, and provide tour information. You may lead overseas tours as needed and collaborate with sales and operations teams.

The role offers a pathway to growth within a travel-focused team, with incentives and regular rewards for outstanding performance.