Travel Concierge (Mandarin-Speaking) – Customer Support
EU Holidays Pte Ltd
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Benefits offered by this job
Job summary
EU Holidays Pte Ltd in Melaka/Kuala Lumpur seeks a customer service professional to assist Mandarin-speaking and English-speaking customers, coordinate bookings, payments, and travel documents, and provide tour information. You may lead overseas tours as needed and collaborate with sales and operations teams.
The role offers a pathway to growth within a travel-focused team, with incentives and regular rewards for outstanding performance.
Qualifications
- Proven customer service experience preferred.
- Able to communicate clearly with customers.
- Knowledge of travel or tour-related services is a plus.
Responsibilities
- Handle customer inquiries via phone, email, and in person.
- Assist with bookings, payments, and travel documentation.
- Provide accurate information on tour packages and services.
- Support customers before and during their trips.
- Lead overseas tours as a tour manager when required.
- Coordinate with sales and operations teams.
Skills
Job description
EU Holidays Pte Ltd in Melaka/Kuala Lumpur seeks a customer service professional to assist Mandarin-speaking and English-speaking customers, coordinate bookings, payments, and travel documents, and provide tour information. You may lead overseas tours as needed and collaborate with sales and operations teams.
The role offers a pathway to growth within a travel-focused team, with incentives and regular rewards for outstanding performance.
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