Transport Operations & Customer Support Coordinator

Frontier Tours Sdn Bhd; Johor Bahru; On-site; MYR 28,000 - 45,000; Full time

Job summary

Frontier Tours Sdn Bhd in Johor Bahru, Malaysia is seeking a Customer Service & Operations Administrator to handle enquiries, bookings and admin duties. You will coordinate transport, liaise with the Singapore team, and ensure smooth day-to-day operations across the group.

The role requires strong communication, multilingual ability in English, Malay and Mandarin, and the capacity to multitask in a fast-paced environment. Travel to Singapore once a month is possible.

Qualifications

• Diploma or degree in Business Administration is required.
• Strong communication, interpersonal and coordination skills.
• Able to multitask and work in a fast-paced environment.
• Fluent in English, Bahasa Malaysia and Mandarin.
• Experience in customer service, operations or administration is preferred.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, WhatsApp and email.
• Coordinate transport bookings and communicate trip arrangements with customers.
• Liaise with the Singapore operations team to ensure smooth daily operations.
• Monitor daily trips and provide timely updates to customers and internal teams.
• Handle booking amendments, cancellations, and customer feedback.
• Assist customers with bookings, quotations, purchase order (PO) enquiries after-sales support.
• Prepare quotations, invoices, log sheets, and other administrative documents.
• Submit driver clearance documents to clients when required.
• Prepare and submit weekly or monthly ridership reports to clients.
• Maintain accurate records of bookings, customer information, and operational reports.
• Managing the operations duty phone
• Perform general office administration and other ad hoc duties assigned by Management.

Skills

Communication skills

Interpersonal skills

Problem solving

Coordination skills

Multitasking

Language proficiency

Education

Diploma or Degree in Business Administration

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Frontier Tours Sdn Bhd in Johor Bahru, Malaysia is seeking a Customer Service & Operations Administrator to handle enquiries, bookings and admin duties. You will coordinate transport, liaise with the Singapore team, and ensure smooth day-to-day operations across the group.

The role requires strong communication, multilingual ability in English, Malay and Mandarin, and the capacity to multitask in a fast-paced environment. Travel to Singapore once a month is possible.