Transport Manager

TT Freight Group Sdn Bhd; Klang City; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

AL

Public holiday

Replacement leave

Job summary

TT Freight Group Sdn Bhd is seeking a Transport Operations professional to manage daily transport activities, route planning, and driver coordination. The role involves planning schedules, monitoring performance, and ensuring compliance with SOPs and safety standards.

Candidate should have a Diploma or Degree in Logistics or related field with 5+ years in transport operations, fleet management, and cost control. A robust ability to communicate across departments is essential.

Qualifications

• Diploma or Degree in Logistics, Supply Chain, Transport Management, Business Administration, or related field.
• Minimum 5 years of experience in transport, logistics, fleet, delivery, or trucking operations.
• Experience managing drivers, route planning, delivery operations, and vehicle utilization.
• Knowledge of fleet maintenance, fuel control, vehicle cost, transport documentation, and delivery SOP.
• Able to coordinate with warehouse, customer service, sales, finance, fleet team, and drivers.
• Strong problem-solving, follow-up, planning, and communication skills.
• Able to work under pressure and handle urgent transport issues.
• Familiar with logistics operations, delivery planning, and fleet management systems will be an advantage.

Responsibilities

• Manage daily transport operations including delivery, pickup, and local transport jobs.
• Plan and arrange transport schedules to meet customer requirements and vehicle capacity.
• Ensure all transport jobs meet timelines and service standards.
• Coordinate with Warehouse, Customer Service, Sales, and Fleet teams for smooth execution.
• Monitor daily transport status and follow up on delays or complaints.
• Ensure transport instructions are clear and acknowledged by drivers.
• Maintain daily transport planning records and updates.
• Supervise Fleet Team and monitor vehicle availability and maintenance.
• Prepare transport reports and cost analysis for management.

Skills

Driver management

Route planning

Delivery operations

Fleet utilization

Fleet maintenance

Fuel control

Transport documentation

Delivery SOP

Cross-functional coordination

Problem solving

Communication skills

Pressure handling

Education

Logistics degree

Business Administration degree

Job description

1. Transport Operations

• Manage daily transport operations, including delivery, pickup, transfer, local delivery, and assigned transport jobs.
• Plan and arrange transport schedules according to customer requirements, warehouse readiness, delivery urgency, driver availability, and vehicle capacity.
• Ensure all transport jobs are completed according to the required timeline and service standard.
• Coordinate closely with Warehouse Manager, Operations Team, Customer Service, Sales Team, and Fleet Team to ensure smooth job execution.
• Monitor daily transport status and ensure any delay, missed delivery, failed delivery, driver issue, or customer complaint is followed up immediately.
• Ensure transport instructions are clear, properly communicated, and acknowledged by drivers or related teams.
• Maintain daily transport planning records and job status updates.

2. Route Planning and Delivery Arrangement

• Plan daily delivery routes to improve efficiency, reduce unnecessary mileage, and control transport cost.
• Arrange drivers and vehicles based on location, cargo type, delivery priority, vehicle availability, and route suitability.
• Monitor route performance, delivery completion, waiting time, failed delivery, and unnecessary detours.
• Review recurring routes and propose improvements to reduce cost, time, and operational disruption.
• Ensure urgent jobs, special delivery requirements, and customer-specific delivery instructions are properly handled.
• Coordinate with the Warehouse Manager to ensure goods are ready before driver dispatch.
• Ensure route planning supports both operational efficiency and customer service requirements.

3. Driver Management

• Manage driver attendance, discipline, work schedule, job allocation, and daily performance.
• Ensure drivers follow company SOP, delivery procedure, safety requirements, customer handling standards, and reporting requirements.
• Monitor driver behavior, punctuality, job completion, fuel usage, vehicle cleanliness, and compliance with assigned routes.
• Handle driver-related issues including lateness, refusal of job, improper conduct, delivery mistake, accident, customer complaint, or failure to follow instruction.
• Conduct briefing or communication with drivers when required.
• Ensure drivers submit required documents, delivery proof, POD, receipts, fuel records, toll records, and other transport-related documents on time.
• Report serious driver discipline issues or repeated non-compliance to Management or HR.

4. Fleet Team Supervision

• The Transport Manager shall supervise the Fleet Team and ensure all fleet-related matters are properly controlled.
• Monitor vehicle availability and ensure vehicles are ready for operation.
• Track vehicle usage, mileage, fuel consumption, toll, parking, repair, maintenance, road tax, insurance, inspection, and other fleet-related costs.
• Arrange preventive maintenance and repair schedule to reduce vehicle downtime.
• Ensure vehicle servicing, inspection, Puspakom, road tax, insurance, and permit matters are followed up before expiry.
• Maintain complete vehicle records, including service history, repair cost, accident records, tyre changes, battery replacement, insurance claim, and maintenance reports.
• Monitor fuel usage and identify abnormal fuel consumption or possible abuse.
• Check and verify driver fuel claims, toll claims, parking claims, repair receipts, and related transport expenses.
• Coordinate with workshops, insurance agents, spare part suppliers, towing services, and relevant vendors when required.
• Ensure damaged or faulty vehicles are reported, repaired, and followed up properly.
• Provide weekly or monthly fleet cost and vehicle condition updates to the Transport Manager and Management.

5. Cost Control and Efficiency

• Monitor transport cost, including fuel, toll, parking, overtime, repair, maintenance, outsourcing cost, and vehicle downtime.
• Review transport spending and identify unnecessary cost, wastage, abuse, or inefficient planning.
• Improve vehicle utilization and reduce idle time.
• Reduce unnecessary outsourcing by improving internal vehicle and driver planning.
• Track delivery cost per trip, cost per route, cost per vehicle, and cost per driver where applicable.
• Work with Finance or Fleet Team to ensure transport cost records are accurate and properly supported.
• Highlight high-cost vehicles, high fuel usage, repeated repair issues, or inefficient routes to Management.

6. Transport Documentation and Reporting

• Ensure all transport jobs are supported by proper documents, including job order, delivery order, POD, driver record, delivery status, and customer instruction where applicable.
• Ensure transport reports are updated accurately and submitted on time.
• Maintain transport daily report, driver job report, failed delivery report, vehicle usage report, fuel report, maintenance report, and cost report.
• Prepare weekly or monthly transport performance reports for Management.
• Report key issues such as delivery delay, shortage, damage, accident, customer complaint, vehicle breakdown, driver shortage, and high transport cost.
• Ensure all transport records are properly filed and traceable.

7. Coordination with Warehouse and Other Departments

• Work closely with Warehouse Manager to coordinate inbound and outbound loading, dispatch timing, cargo readiness, and manpower support.
• Ensure warehouse and transport responsibilities are clearly separated but well coordinated.
• Coordinate with Customer Service on delivery schedule, customer requirements, delivery issues, and customer complaints.
• Coordinate with Sales Team for customer-specific delivery arrangements or special jobs.
• Coordinate with Finance for transport claims, cost records, vendor bills, and outsourcing charges.
• Coordinate with HR for driver attendance, discipline, resignation, replacement, and manpower planning.

8. Issue Handling and Escalation

• Take immediate action on transport-related problems, including delivery delay, failed delivery, wrong delivery, driver absence, vehicle breakdown, accident, customer complaint, cargo damage, or route disruption.
• Identify the root cause of repeated transport issues and propose corrective action.
• Escalate serious or urgent matters to Operations Director / Head of Operations / General Manager immediately.
• Ensure problems are not hidden, delayed, or left unresolved.
• Follow up until the issue is closed.

9. SOP and Compliance

• Ensure all transport operations follow company SOP, safety requirements, customer requirements, and legal requirements.
• Ensure drivers comply with road safety rules, vehicle usage policy, delivery procedure, and company discipline.
• Implement and improve transport SOP where necessary.
• Ensure vehicle documents, permits, insurance, road tax, and required compliance matters are valid and updated.
• Support internal audit or management review on transport and fleet-related matters.

Requirements

• Diploma or Degree in Logistics, Supply Chain, Transport Management, Business Administration, or related field.
• Minimum 5 years of experience in transport, logistics, fleet, delivery, or trucking operations.
• Experience managing drivers, route planning, delivery operations, and vehicle utilization.
• Knowledge of fleet maintenance, fuel control, vehicle cost, transport documentation, and delivery SOP.
• Able to coordinate with warehouse, customer service, sales, finance, fleet team, and drivers.
• Strong problem-solving, follow-up, planning, and communication skills.
• Able to work under pressure and handle urgent transport issues.
• Able to prepare transport reports and monitor cost.
• Familiar with logistics operations, delivery planning, and fleet management systems will be an advantage.

Benefits

• EPF
• SOCSO
• EIS
• AL
• PUBLIC HOLIDAY
• REPLACEMENT LEAVE

TT Freight Group is a leading freight forwarding and logistics company, with specialized expertise in international air, land, and sea shipments to major destinations worldwide. We also offer scalable and customizable warehousing and distribution services, tailored to meet the unique needs and delivery requirements of our clients.

TT Freight Group is a leading freight forwarding and logistics company, with specialized expertise in international air, land, and sea shipments to major destinations worldwide. We also offer scalable and customizable warehousing and distribution services, tailored to meet the unique needs and delivery requirements of our clients.