Import Export Operations Executive

Hogo Shipping (M) Sdn Bhd; Klang City; On-site; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Training Provided

Performance Bonus

Company Trip

Job summary

Hogo Shipping (M) Sdn Bhd in Klang, Selangor is seeking a logistics coordinator to standardise international import and export freight operations. You will improve efficiency, ensure timely, safe transport, and meet customer requirements across sea, air, and land shipments.

The role requires 1–2 years in freight forwarding or logistics, with strong communication skills in English and Mandarin and proficiency in Microsoft Office.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, or a related field.
• 1–2 years of experience in freight forwarding or logistics.
• Familiar with sea freight, air freight, shipping documents, and customs procedures.
• Proficient in Microsoft Office.
• Detail-oriented, responsible, and able to work under pressure.
• Able to communicate in English and Mandarin.
• Good communication and coordination skills.

Responsibilities

• Standardise international import and export freight operations.
• Improve work efficiency.
• Ensure goods are transported safely and on time.
• Meet customer requirements and comply with relevant regulations.
• Receive and confirm customer bookings or orders.
• Arrange shipping schedules and transportation plans.
• Prepare and verify shipping documents.
• Communicate with customers, shipping lines, airlines, customs brokers, and transport providers.
• Monitor shipment status throughout the delivery process.
• Handle shipment issues, delays, customer enquiries, and complaints.
• Complete shipment documentation and maintain proper filing records.
• Verify shipment information (shippers, consignees, cargo details, POL, POD, dates, special handling).
• Coordinate with carriers for bookings and confirmations.
• Submit and verify required documents (Invoices, Packing List, SI, B/L, AWB, C/O, customs docs).
• Track and follow up on customs clearance and inspections.
• Arrange trucking and cargo collection; monitor vessel/flight schedules.
• Provide ETA updates and notify customers of delays or issues.
• Communicate delivery expectations and arrange final delivery.

Skills

Communication skills

English & Mandarin

Microsoft Office

Attention to detail

Team collaboration

Freight forwarding knowledge

Sea & Air freight knowledge

Education

Diploma or Degree in Logistics/Supply Chain

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Hogo Shipping (M) Sdn Bhd – Klang, Selangor

• Diploma or Degree in Logistics, Supply Chain Management, or a related field.
• At least 1–2 years of experience in freight forwarding or logistics.
• Familiar with sea freight, air freight, shipping documents, and customs procedures.
• Good communication and coordination skills.
• Able to communicate in English and Mandarin.
• Proficient in Microsoft Office.
• Detail-oriented, responsible, and able to work under pressure.
• Able to work independently and as part of a team.

Requirement

• Diploma or Degree in Logistics, Supply Chain Management, or a related field.
• At least 1–2 years of experience in freight forwarding or logistics.
• Familiar with sea freight, air freight, shipping documents, and customs procedures.
• Good communication and coordination skills.
• Able to communicate in English and Mandarin.
• Proficient in Microsoft Office.
• Detail-oriented, responsible, and able to work under pressure.
• Able to work independently and as part of a team.

Responsibility

1. Purpose

• Standardise international import and export freight operations.
• Improve work efficiency.
• Ensure goods are transported safely and on time.
• Meet customer requirements and comply with relevant regulations.

2. Scope

• Covers import and export shipments involving:
  • Sea freight
  • Air freight
  • Land transportation

3. Job Responsibilities

• Receive and confirm customer bookings or orders.
• Arrange shipping schedules and transportation plans.
• Prepare and verify shipping documents.
• Communicate with customers, shipping lines, airlines, customs brokers, and transport providers.
• Monitor shipment status throughout the delivery process.
• Handle shipment issues, delays, customer enquiries, and complaints.
• Complete shipment documentation and maintain proper filing records.

4. Operational Procedures

4.1 Order Receiving

• Receive customer shipment bookings.
• Verify the following information:
  • Shipper and consignee details
  • Cargo description
  • Quantity, weight, and dimensions
  • Port of Loading (POL)
  • Port of Destination (POD)
  • Shipping date
  • Special handling requirements
• Contact the customer immediately if any information is incomplete.

4.2 Booking Arrangement

• Select the appropriate shipping line or airline based on customer requirements.
• Submit the booking request to the carrier.
• Obtain the booking confirmation.
• Send the confirmed booking details to the customer.

4.3 Documentation Preparation

• Prepare and verify the following documents:
  • Commercial Invoice
  • Packing List
  • Shipping Instruction (SI)
  • Bill of Lading (B/L)
  • Air Waybill (AWB)
  • Certificate of Origin, if required
  • Customs declaration documents
• Ensure all documents are complete and accurate before submission.

4.4 Customs Clearance

• Submit customs declaration documents to the customs broker.
• Follow up on the customs clearance status.
• Inform the customer immediately if the cargo is selected for inspection.
• Coordinate the necessary inspection arrangements.

4.5 Transportation Arrangement

• Arrange trucking and cargo collection.
• Ensure the cargo arrives at the warehouse or port on time.
• Monitor vessel departure and flight schedules.

4.6 Shipment Tracking

• Monitor shipment status daily.
• Notify the customer immediately in the event of:
  • Shipment delays
  • Vessel rollover
  • Short shipment
  • Flight cancellation
  • Customs inspection
• Provide regular Estimated Time of Arrival (ETA) updates.

4.7 Arrival and Delivery

• Confirm cargo arrival.
• Notify the overseas agent or customer.
• Arrange customs clearance and delivery, where applicable.
• Confirm successful delivery with the customer.

4.8 Job Completion

• Verify all operational costs and charges.
• Issue invoices to customers.
• Collect supplier invoices.
• File all documents electronically and in hard copy.
• Update the operating system.
• Close the shipment file.

5. Exception Handling

The following situations must be reported immediately to the supervisor:

• Vessel or flight delays
• Cargo damage or loss
• Customs detention
• Customer complaints
• Documentation errors
• Unexpected or excessive operational costs

All incidents must be properly documented, including:

• Root cause of the issue
• Corrective actions taken
• Preventive measures for future improvement

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Performance Bonus
• Company Trip