Transmission Technical Support Engineer | Cloud Destinations Infotech | Malaysia

Cloud Destinations Infotech; Malaysia; On-site; MYR 60,000 - 120,000; Full time

Job summary

Cloud Destinations Infotech is seeking an experienced Transmission Technical Support Engineer in Malaysia with strong DWDM and OTN expertise to join our engineering support team on a full-time basis. You will own fault resolution, alarm monitoring, and maintenance across high-capacity transmission networks, coordinating with operator customers, NOC, and field crews.

The ideal candidate has 3–5+ years in telecom transmission engineering, hands-on DWDM/OTN experience, excellent communication, and

Qualifications

• Minimum of 3–5+ years in telecommunications transmission engineering, technical support, or NOC operations.
• Hands-on DWDM and OTN expertise with multi-vendor experience.
• Experience fault troubleshooting, equipment maintenance, and network operations.
• Strong collaboration with operator customers, NOC, and field engineering crews.
• Solid understanding of optical transmission principles and transport protocols.
• Excellent communication and stakeholder management; able to handle incidents calmly.

Responsibilities

• Provide expert-level technical support and fault troubleshooting for DWDM, OTN, and high-capacity transmission networks.
• Monitor network operations and execute rapid incident resolution workflows to minimize service interruptions.
• Perform routine and corrective equipment maintenance, hardware diagnostics, and firmware patching.
• Coordinate with operator customers, NOC, and field crews during active incidents.
• Manage customer inquiries and project coordination tasks with clear communication.
• Support TM network deployment and integration projects, validating link performance and optical power budgets.
• Maintain incident logs and network configuration records.
• Ensure adherence to safety protocols, escalation procedures, and quality benchmarks.

Skills

DWDM

OTN

Fault troubleshooting

NOC coordination

Incident management

Customer coordination

Network operations

Systems thinking

Tools

ITIL

Job description

Position Summary:

Cloud Destinations Infotech is actively seeking an experienced, skilled, and customer-focused Transmission Technical Support Engineer with strong DWDM and OTN expertise to join our engineering support team in Malaysia on a full-time permanent basis. In this critical network operations role, you will be responsible for providing expert technical support, fault troubleshooting, equipment maintenance, and network operations management across high-capacity transmission infrastructures. You will leverage your deep practical knowledge of dense wavelength division multiplexing (DWDM), optical transport networks (OTN), and multi-vendor transmission systems to ensure uncompromised network uptime and seamless coordination with operator customers, network operations centers (NOC), and field engineering teams. This opportunity requires an agile technical support professional with proven experience in telecommunications network maintenance and customer project coordination.

Detailed Job Description:

As a Transmission Technical Support Engineer at Cloud Destinations Infotech, you will take full technical ownership of transmission network fault resolution, alarm monitoring, equipment maintenance, and operational support across Malaysian telecommunications infrastructure. Your day-to-day responsibilities include diagnosing complex transport network faults, performing proactive equipment maintenance, managing network operations, and coordinating directly with operator customers, NOC engineers, and field crews. You will handle incident escalation lifecycles, verify transport link stability, execute configuration backups, and ensure compliance with strict service level agreements. Furthermore, you will participate in TM network rollout projects, document troubleshooting resolutions, and support continuous service improvement across core optical networks.

Key Responsibilities:

• Provide expert-level technical support and fault troubleshooting for DWDM, OTN, and high-capacity transmission networks.
• Monitor network operations, analyze transport alarms, and execute rapid incident resolution workflows to minimize service interruptions.
• Perform routine and corrective equipment maintenance, hardware diagnostics, and firmware patching across transmission nodes.
• Coordinate seamlessly with operator customers, Network Operations Centers (NOC), and field engineering teams during active incidents.
• Manage customer inquiries and project coordination tasks, ensuring effective communication and high satisfaction levels.
• Support TM network deployment and integration projects, validating link performance and optical power budgets.
• Maintain meticulous incident logs, troubleshooting documentation, and network configuration records.
• Ensure strict adherence to operational safety protocols, escalation procedures, and quality benchmarks.

Required Qualifications & Skills:

• Minimum of 3 to 5+ years of professional experience in telecommunications transmission engineering, technical support, or NOC operations.
• Strong practical expertise in Dense Wavelength Division Multiplexing (DWDM) and Optical Transport Networks (OTN).
• Proven hands-on experience in fault troubleshooting, equipment maintenance, and transmission network operations.
• Demonstrated experience collaborating with operator customers, Network Operations Centers (NOC), and field engineering crews.
• Solid understanding of optical transmission principles, fiber optic characteristics, and transport layer protocols.
• Excellent customer coordination, interpersonal communication, and stakeholder management abilities.
• Strong analytical, problem-solving, and calm under-pressure incident management capabilities.
• Mandatory eligibility to work in Malaysia with immediate or short-notice availability.

Nice-to-Have Skills:

• Prior working experience on TM (Telekom Malaysia) network projects and carrier infrastructure rollouts.
• Professional vendor certifications from major optical equipment manufacturers (Huawei, ZTE, Ciena, Nokia).
• Familiarity with ITIL service management frameworks, ticketing systems, and incident tracking tools.
• Advanced knowledge of Synchronous Digital Hierarchy (SDH), Ethernet over DWDM, and IP/MPLS transport integration.
• Strong technical writing and reporting skills for executive review.

Application Information:

• Recruiter: Cloud Destinations Infotech Recruitment Team
• Contact Name: HR Department
• Email: [e-mail]
• Phone:
• Application URL:
• Salary/Rate: Market Competitive / Standard
• Deadline: Open until filled
• Notice Period: Immediate to 30 Days
• Contract Duration: Permanent / Full-Time Onsite (Malaysia)

Recruitment Pro Tip:

• When applying for this Transmission Technical Support Engineer position at Cloud Destinations Infotech, ensure your CV explicitly highlights your hands-on DWDM/OTN troubleshooting experience and prior collaboration with telecom operators and NOC teams.