Strategic Transformation Consultant & Change Leader

Teleperformance Malaysia Sdn Bhd; Penang; On-site; MYR 90,000 - 150,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is seeking a Transformation Consultant to drive business transformation and strategic change initiatives across the organization. You will collaborate with Operations leaders to develop and implement transformation strategies aligned with business objectives.

You will conduct analysis on organizational design, process improvements and cultural transformation, and design change management plans to minimize disruption while ensuring adoption.

Qualifications

• Bachelor's degree in Computer Engineering, Business Administration, Management, or a related field.
• 5+ years of experience in management consulting, transformation, or change management preferred.

Responsibilities

• Collaborate with Operations leaders to develop and implement transformation strategies aligned with business objectives.
• Conduct analysis and provide recommendations on organizational design, process improvement, and cultural transformation.
• Design and implement change management plans to minimize disruption and ensure successful adoption of changes.
• Develop and deliver training programs to support change initiatives.
• Build and maintain relationships with senior stakeholders, including executives, department heads, and team leaders.
• Communicate transformation plans, progress, and outcomes to stakeholders.
• Manage transformation projects, ensuring timely delivery, budget adherence, and quality outcomes.
• Coordinate with cross-functional teams, including IT, HR, and operations.
• Develop and track benefits realization plans to ensure transformation initiatives deliver expected business outcomes.
• Conduct post-implementation reviews to identify lessons learned and areas for improvement.

Skills

Business acumen

Analytical thinking

Communication

Cross-functional leadership

Change management

Stakeholder management

Power Platform

Microsoft Office

PowerPoint

Excel

Machine Learning

Artificial Intelligence

Agile

Lean

Education

Bachelor's degree in Computer Engineering

Bachelor's degree in Business Administration

Bachelor's degree in Management

Tools

Microsoft Power Platform

Microsoft Office

Job description

Teleperformance Malaysia Sdn Bhd is seeking a Transformation Consultant to drive business transformation and strategic change initiatives across the organization. You will collaborate with Operations leaders to develop and implement transformation strategies aligned with business objectives.

You will conduct analysis on organizational design, process improvements and cultural transformation, and design change management plans to minimize disruption while ensuring adoption.