Training Supervisor, Trust & Safety Programs

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix seeks a Training Supervisor to lead and oversee comprehensive training programs, ensuring quality, compliance, and alignment with business objectives. You will supervise trainers, ensure effective delivery for new hires and existing staff, and oversee Trust & Safety trainings.

You will partner with Operations, Quality, and Trust & Safety teams to identify gaps, implement targeted actions, and monitor performance metrics across training initiatives.

Qualifications

• Bachelor’s degree required with strong communication skills.
• Minimum 1 year supervisory or training experience, Trust & Safety experience is a plus.
• Demonstrated leadership, coaching, multitasking and decision-making abilities.
• Proficient in Microsoft Office Suite and learning management tools.

Responsibilities

• Oversee the planning, execution, and evaluation of New Hire Training (NHT) batches and continuous learning initiatives.
• Supervise and coach trainers to ensure high-quality, standardized training delivery across programs.
• Monitor trainer performance, trainee engagement, and learning outcomes to identify opportunities for improvement.
• Support training related to Trust & Safety operations, including data privacy and regulatory compliance guidelines.
• Collaborate with Operations, Quality, and Trust & Safety teams to refine curriculum and classroom practices.
• Drive training metrics such as certification rates and readiness for production.

Skills

Verbal & written communication

Leadership

Problem solving

Education

Bachelor’s Degree

Tools

Microsoft Office

Learning Management System

Job description

Concentrix seeks a Training Supervisor to lead and oversee comprehensive training programs, ensuring quality, compliance, and alignment with business objectives. You will supervise trainers, ensure effective delivery for new hires and existing staff, and oversee Trust & Safety trainings.

You will partner with Operations, Quality, and Trust & Safety teams to identify gaps, implement targeted actions, and monitor performance metrics across training initiatives.