Training Supervisor (Mandarin)

Concentrix; Kuala Lumpur; Presencial; MYR 54 000 - 78 000; Tempo integral

Resumo da oferta

Concentrix in Kuala Lumpur, Malaysia is seeking a Training Supervisor to lead comprehensive training programs, ensuring consistent quality and compliance with business objectives. You will supervise trainers, deliver training for new hires and ongoing staff, and focus on Trust & Safety program readiness.

The role requires strong leadership, coaching, and communication skills, with the ability to adapt to a 24x7 operational environment and collaborate across Operations, Quality, and Trust &

Qualificações

• Bachelor's degree from a recognised four-year college or university.
• At least 1 year of supervisory or training experience preferred.
• Proficient in Microsoft Office Suite and training or learning management tools.
• Strong verbal and written communication skills.

Responsabilidades

• Lead and oversee delivery of comprehensive training programs to ensure quality, compliance, and alignment with business objectives.
• Supervise and coach trainers to deliver effective training for new hires and existing employees, including Trust & Safety programs.
• Monitor trainer performance, trainee engagement, and learning outcomes to identify improvement opportunities.
• Ensure training aligns with quality standards, policy compliance, and client expectations, especially for Trust & Safety operations.
• Partner with Operations, Quality, and Trust & Safety teams to identify gaps and implement targeted action plans.

Conhecimentos

Leadership

Coaching

Communication

Multitasking

Problem-solving

Adaptability

Formação académica

Bachelor's degree

Ferramentas

Microsoft Office

LMS tools

Descrição da oferta de emprego

• As a Training Supervisor at Concentrix, you will lead and oversee the delivery of comprehensive training programs to ensure consistent quality, compliance, and alignment with business objectives.


• This role is critical in supervising a team of trainers and ensuring they are equipped to deliver effective training for new hires and existing employees, including programs related to Trust & Safety operations.

Key Responsibilities

• Oversee the planning, execution, and evaluation of New Hire Training (NHT) batches and continuous learning initiatives.


• Supervise and coach trainers to ensure high-quality, standardized training delivery across programs.

Performance & Quality Monitoring

• Monitor trainer performance, trainee engagement, and learning outcomes to identify opportunities for improvement.


• Ensure training aligns with quality standards, policy compliance, and client expectations, particularly for Trust & Safety programs.

Trust & Safety Training Oversight

• Support the delivery of training related to Trust & Safety operations, including:


• Platform policy enforcement


• Content moderation standards


• Data privacy and confidentiality


• User safety, risk mitigation, and regulatory compliance


• Reinforce adherence to ethical guidelines, escalation protocols, and sensitive content handling practices.

Stakeholder Collaboration

• Partner with Operations, Quality, and Trust & Safety teams to identify performance gaps and implement targeted action plans.


• Use operational feedback to continuously refine training curriculum and classroom practices.

Training Metrics & Retention

• Drive key training metrics, including certification rates, nesting conversions, and training-to-production readiness.


• Develop strategies to improve trainee engagement and retention throughout the training lifecycle.


• Encourage innovation by integrating real-time floor feedback, audit findings, and trust & safety learnings into training methodologies.


• Utilize process mapping and data analysis to enhance training effectiveness and efficiency.

Data, Compliance & Quality Assurance

• Maintain accurate training documentation and ensure adherence to internal data management processes.


• Support audits, quality reviews, and calibration sessions as required.

Education & Experience

• Bachelor's Degree from a recognized four-year college or university.


• Minimum 1 year of relevant supervisory or training experience preferred (Trust & Safety experience is an added advantage).


• Strong verbal and written communication skills.


• Proficient in Microsoft Office Suite and training or learning management tools.


• Proven leadership ability with strong coaching, multitasking, and decision-making skills.


• Ability to adapt in a 24x7 operational environment, including night shifts and weekends.


• Demonstrated problem-solving skills and a mindset for innovation and continuous improvement.

Additional Notes

• This role requires a proactive and adaptable leader who can support evolving business needs, ensure compliance in Trust & Safety environments, and drive continuous improvement in training standards and delivery.