Training Services Coordination and Logistics Associate III

Conduent, Inc.; Malaysia; Hybrid; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Paid holidays

Paid Training

3 days off per week

1 week onsite

Job summary

Conduent, Inc. in Malaysia invites applications for the Training Associate III role. This full-time, hybrid position supports learning administration and data management for client learning programs, with paid holidays and training.

You will perform data entry into the learning management system (SuccessFactors), handle requests in ServiceNow, maintain SOPs and SLAs, and work rotating 12-hour shifts, four days a week. Strong English communication and MS Office skills are essential.

Qualifications

• Bachelor’s degree or 2 years of relevant experience in a learning organization.
• Experience with training administration and customer service.
• Familiarity with learning management systems preferred (SuccessFactors).
• Proficient in MS Office.
• Strong English communication for data processing and helpdesk support.

Responsibilities

• Perform data entry related to learning administration.
• Enter training data into the LMS (SuccessFactors) and manage requests in ServiceNow.
• Maintain client SOPs, processes and SLAs.
• Identify and troubleshoot discrepancies.
• Escalate issues to Manager for resolution.

Skills

Customer service

English communication

Shift work

Education

Bachelor's degree

Tools

SuccessFactors

ServiceNow

MS Office

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Training Associate III

Hybrid, Malaysia

What you get:

• Full-time employment with benefits including paid holidays
• Paid Training
• 3 days off in a week
• 1 week working onsite in the office

Requirements:

• Entry level for Bachelor’s degree or 2 years of successful working experience in:
  • A learning organization
  • Training administration (preferred but not required)
  • Customer service
• Knowledge of and experience with learning management systems (preferred but not required)
• Experience in MS Office suite
• Must be able to work on shift rotating for 12 working hours daily 4 days in a week
• Must have a good communication skill English as to perform dual role in data processing and helpdesk support.

Summary:

Provide learning administrative services to support client learning and data management needs.

Duties and Responsibilities include the following:

• Perform data entry as it relates to learning administration
• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
• Make certain client standard operating procedures, processes and service level agreements are maintained
• Identify and troubleshoot discrepancies and issues
• Escalate issues to Manager for resolution

Qualifications:

• Team-oriented but self-motivated and able to work with minimal supervision
• Demonstrated attention to detail, strong quality focus, and well organized
• Successful prioritization of work requirements and multitasking, as necessary
• Analytical and problem solving skills
• Client focused to build and maintain professional working relationships
• Ability to remain flexible and adaptable to constant change
• Effective oral and written communication skills with clients, leadership and team members

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.